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Assistant Front Office Manager

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Cycas Hospitality

4d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Amsterdam

AI generated summary

  • You must be an EU national with a valid work permit, fluent in English, have Opera experience, a customer-focused mentality, leadership skills, and willingness to work flexible shifts.
  • You will welcome guests, oversee front office operations, handle inquiries and complaints, support training of staff, maintain records, and uphold hotel standards, stepping in for the manager when needed.

Requirements

  • EU- National
  • A valid residence and working permit for the Netherlands is required
  • Have excellent communication skills in English. A low level of Dutch is required as well.
  • Have previous experience working with Opera.
  • Not afraid to make decisions independently and in cooperation with the Front Office Manager.
  • Customer focused “Yes I Can’’-mentality.
  • Passionate about people and teamwork.
  • Be a true team leader.
  • Willing to work different shifts, including weekends & holidays

Responsibilities

  • - Assist our Front Office manager by being the best welcome host you can be. It’s vital that our guests are warmly welcomed, as you read and respond appropriately to what they want and need.
  • - Assist in overseeing all aspects of the front office operations, including guest check-in/check-out, reservations, and guest services. Understanding employee positions well enough to perform duties in employees’ absence.
  • - Support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service delivery.
  • - Handle guest inquiries, requests, and complaints promptly and professionally, always striving for guest satisfaction.
  • - Collaborate with other departments to coordinate guest services.
  • - Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised and discuss accordingly with the Front Office manager if needed.
  • - Encourage and build mutual trust, respect, and cooperation among team members.
  • - Maintain accurate records and reports related to front office operations and financial transactions.
  • - Uphold hotel policies, procedures, and standards to ensure compliance and a safe, welcoming environment for guests and staff.
  • - Functions in place of the Front Office Manager in his/her absence.
  • - Participates in department meetings.

FAQs

What are the requirements for the Assistant Front Office Manager position?

The requirements include being an EU National with a valid residence and working permit for the Netherlands, having excellent communication skills in English (and a low level of Dutch), previous experience with Opera, and possessing a customer-focused "Yes I Can" mentality.

What type of work shifts should I expect?

You should be willing to work different shifts, including weekends and holidays.

What responsibilities will I have in this role?

You will assist the Front Office Manager, oversee front office operations, train and mentor staff, handle guest inquiries and complaints, collaborate with other departments, and maintain accurate records and reports.

Is previous experience mandatory for applying?

Yes, previous experience in a relevant position, particularly with Opera, is required for this role.

What benefits are offered to employees in this role?

Benefits include 25 holiday days, a travel allowance, free parking, a rewards and celebration program, a refer-a-friend program, free use of the property gym, and career growth opportunities.

Will I be involved in training new staff?

Yes, you will support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service delivery.

How does the hotel ensure a positive working environment?

The hotel emphasizes a fun, spirited workplace where people are at the heart of everything, allowing colleagues to be their true selves.

Will I have the authority to resolve guest complaints?

Yes, you will have the authority to handle and resolve complaints and concerns, discussing any complex issues with the Front Office Manager if needed.

What opportunities for career growth are available?

The hotel provides guidance, training, and career possibilities to help you grow and succeed in your career.

How do you prioritize guest satisfaction?

We prioritize guest satisfaction by warmly welcoming guests, understanding their needs, and responding promptly and professionally to inquiries and complaints.

Cycas Hospitality

Europe's leading hotel management company

Consulting
Industry
1001-5000
Employees
2008
Founded Year

Mission & Purpose

Cyca Hospitality is a consultancy firm specializing in the hospitality industry. They provide strategic advice and operational support to enhance the performance of hotels, restaurants, and other hospitality businesses. Their mission is to deliver tailored solutions that drive growth, improve service quality, and optimize operational efficiency, ensuring clients achieve their business objectives and exceed guest expectations.