Logo of Huzzle

Home

Matches

Explore

Manage

Assistant Front Office Manager | Anantara Grand Hotel Krasnapolsky Amsterdam

image

Anantara Hotels & Resorts

21d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam
  • Quick Apply

AI generated summary

  • You need 2+ years in luxury front office roles, strong problem-solving skills, a guest-oriented mindset, attention to detail, and excellent English communication. Dutch is a plus. Flexibility required.
  • You will manage daily Front Office operations, resolve guest complaints, coordinate with departments, monitor KPIs, oversee check-in/check-out, maintain records, and enhance guest satisfaction.

Requirements

  • Proven Front Office skills in luxury and high volume environment with at least 2 years of experience in a similar role
  • A natural “drive” to get to know people and to exceed expectations
  • Problem-solving and conflict resolution expertise
  • Guest-oriented, affinity with planning and organizing and eye for details
  • Ability to thrive in a fast-paced, dynamic work environment with an hands-on mentality
  • Flexibility to work evenings, weekends, and holidays as needed
  • Excellent communication skills and proficiency in the English language, Dutch is a plus

Responsibilities

  • Ensuring smooth daily operations of the Front Office
  • Handling guest complaints and resolving issues
  • Coordinating with other hotel departments to ensure guest satisfaction
  • Monitoring KPI’s and making adjustments when necessary
  • Assisting guests with check-in and check-out procedures
  • Maintaining accurate records of front office operations, transactions and inventories
  • Implementing policies and procedures to improve front Office efficiency and customer service
  • Take every opportunity to improve the guest satisfaction and walk the extra mile
  • Contact for all the guests during major events in regards to arrival, stay and departure
  • Controlling turnover, costs and other financial aspects

FAQs

What qualifications are required for the Assistant Front Office Manager position?

The ideal candidate should have proven Front Office skills in a luxury and high volume environment with at least 2 years of experience in a similar role, problem-solving and conflict resolution expertise, and excellent communication skills. Proficiency in English is required, and knowledge of Dutch is a plus.

What are the main responsibilities of the Assistant Front Office Manager?

The main responsibilities include overseeing daily operations of the Front Office, handling guest complaints, coordinating with other hotel departments, monitoring KPIs, assisting with check-in and check-out procedures, and implementing policies to improve efficiency and customer service.

Is flexibility regarding work hours required for this position?

Yes, flexibility to work evenings, weekends, and holidays is necessary for the Assistant Front Office Manager role.

What kind of company culture does Anantara Grand Hotel Krasnapolsky Amsterdam have?

The company culture is international, relaxed, and yet goal-oriented, emphasizing teamwork and passion for guest service.

What benefits are offered to employees?

Employees receive a salary based on scale 8 of the Horeca CLA, an end-of-year bonus, special team member rates at over 500 hotels, a 50% discount on F&B in 16 hotels in Amsterdam, and various personal development opportunities, among other benefits.

How can candidates apply for the position?

Interested candidates can send their CV and motivation letter to Susan Vrielink via hr.krasnapolsky@anantara-hotels.com.

Are there opportunities for professional development?

Yes, the hotel offers management programs and access to NH University for continued professional development.

Is having a guest-oriented mindset important for this role?

Yes, being guest-oriented and having a drive to exceed expectations are key attributes for the Assistant Front Office Manager position.

What is the focus of the Anantara Grand Hotel Krasnapolsky Amsterdam?

The hotel focuses on providing authentic luxury experiences and exceptional service to all guests, along with top-class amenities and gastronomic offerings.

image

Anantara Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Anantara is a luxury hotel and resort brand that offers unique experiences by blending indigenous culture, heritage, and natural beauty with modern amenities. With properties located across Asia, the Middle East, Africa, and Europe, Anantara focuses on providing exceptional hospitality and immersive experiences, such as culinary journeys and local excursions, to guests. Their approach emphasises sustainable tourism, aiming to create memorable stays while respecting and preserving the environment and local communities they operate within.