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Assistant Manager

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lululemon

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Perth

AI generated summary

  • You must be legally eligible to work, flexible with your schedule, have leadership experience, a high school diploma or above, and at least 1 year of retail management experience.
  • You will support team development, enhance guest experiences, manage schedules and budgets, resolve issues, and foster relationships within the community while ensuring operational efficiency.

Requirements

  • Legally eligible to work in the jurisdiction of the store which you are assigned to.
  • Willing to work a flexible schedule.
  • Willing to work as part of a team and also complete work independently
  • Willing to move through a store for most of a shift to help guests and accomplish work
  • Work experience in leadership or people management
  • Education: High School or Secondary School diploma equivalent or above.
  • Education: Bachelor's degree or equivalent
  • Experience: 1 year retail or sales specific management experience

Responsibilities

  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
  • Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.
  • Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
  • Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
  • Establish supportive and productive relationships with all team members, focusing on personal and professional development.
  • Collaborate with team members to ensure an optimal guest experience that values guests' time and support store operations.
  • Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
  • Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests.
  • Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
  • Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.
  • Implement the Store Manager's vision for the store and cascade to team members.
  • Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
  • Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement.
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
  • Open and close the store in accordance with the opening and closing checklists.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
  • Accountable for delegated aspects of controllable budget or labor hours.
  • Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager.

FAQs

What are the main responsibilities of an Assistant Store Manager at lululemon?

The main responsibilities include leading and coaching team members, ensuring an outstanding guest experience, handling administrative and operational activities, managing budgets, and collaborating with the Store Manager on various tasks.

Is prior retail experience required for this position?

While specific retail management experience is not mandatory, work experience in leadership or people management is required. Retail or sales management experience is considered an asset.

What is the expected work schedule for this role?

The Assistant Store Manager is expected to work a flexible schedule, including being willing to work as part of a team and independently throughout shifts.

How does lululemon foster an inclusive work environment?

lululemon fosters an inclusive environment by creating a respectful space that welcomes and celebrates differences among team members and guests, promoting ongoing learning, and providing career growth opportunities.

Are there opportunities for personal and professional development?

Yes, lululemon offers personal and professional development programs designed to support team members in achieving their career goals and personal growth.

What type of benefits does lululemon offer to Assistant Store Managers?

Benefits include competitive base pay, a team-based bonus program, paid time off, generous employee discounts, fitness/yoga classes, and a parenthood top-up program, among others.

Do I need to participate in physical activities as part of the job?

Yes, the role may require you to move throughout the store to help guests and accomplish work, which involves being active on the sales floor.

What kind of leadership qualities does lululemon look for in an Assistant Store Manager?

lululemon looks for individuals who demonstrate integrity, collaboration, adaptability, resilience, and strategic thinking, as well as the ability to motivate and inspire others.

Is there any requirement regarding the eligibility to work in a certain location?

Yes, candidates must be legally eligible to work in the jurisdiction of the store to which they are assigned.

How are team members recognized for their contributions at lululemon?

Team members are recognized through performance documentation, gap assessments, and receiving feedback to support their personal and professional growth.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers