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Assistant Manager

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Halfords

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations

AI generated summary

  • You must ensure high customer satisfaction, provide coaching, possess technical skills, meet health and safety standards, communicate effectively, manage time well, and have a valid driving license.
  • You will support the Centre Manager, enhance customer experience, drive profitability, and work in the workshop with technicians while assisting with sales and customer service tasks.

Requirements

  • Experience / Ability to deliver high customer satisfaction and experience through effective management
  • Experience / Ability to deliver coaching/training in moment to colleagues
  • Technical/Mechanical ability or experience
  • Experience of meeting compliance standards across Health and Safety
  • Excellent communication skills, verbally and written
  • IT Proficient, with the willingness to learn in-house systems
  • Good time management
  • A current valid driving licence

Responsibilities

  • - Work alongside the Centre Manager to provide productive management and leadership
  • - Drive profitability with a firm focus on the customer's journey
  • - Divide time between the workshop, working alongside technicians
  • - Assist the Centre Manager with daily sales and customer service

FAQs

What is the salary range for the Assistant Manager position?

The salary range for the Assistant Manager position is £31,500 to £37,000 per annum.

Are there any bonuses associated with the role?

Yes, there is an average uncapped bonus of £7,100 per year, with potential to earn more.

What are the working hours for this position?

The position requires working 5 days a week.

Is prior experience as a mechanic required for this role?

Ideally, candidates will have previous hands-on experience as a mechanic to effectively support the workshop and technicians.

What training and progression opportunities are available?

Employees will have access to hybrid training, as well as the opportunity to achieve ATA and MOT Tester Qualifications for career progression.

What benefits does the company offer?

Benefits include 5.6 weeks' annual leave, discounts on garage bills and Halfords products, financial planning support, health cash plan, pension scheme, and life assurance, among others.

Do I need a driving license for this role?

Yes, a current valid driving license is required for the Assistant Manager position.

What kind of customer experience skills are expected?

Candidates should have experience delivering high customer satisfaction and the ability to manage and train colleagues effectively to enhance customer experience.

Is there a referral scheme for this position?

Yes, there is a referral scheme where you can earn extra for referring friends, subject to terms and conditions.

How does the company support employees' health?

The company offers GP access 364 days a year, 24 hours a day, and has a health cash plan to help employees access wellbeing services and claim back healthcare costs.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.