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Assistant Manager - Buffalo



12d ago

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Buffalo

AI generated summary

  • You need 1-3 years of relevant retail experience, strong customer service skills, availability for nights and weekends, and proven ability to drive sales results. Physical requirements and proficiency with technology are a must.
  • You will coach, train, and lead a team of Sales Associates, oversee daily store operations, optimize sales strategies, and ensure a positive customer experience at all times. Greet customers, resolve complaints, and create a visually appealing store environment.


  • Education: High School or Equivalent
  • Years of Experience: 1-3 of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Demonstrates strong customer service skills
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements
  • Critical Skills & Attributes:
  • Previous retail experience preferred
  • Proven ability to drive sales results
  • Strong communication skills
  • Minimum of two years relevant experience
  • Prior sales management experience


  • Assists in developing, inspiring, and retaining top talent
  • Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a "one team" mentality.
  • Coach, teach and train Sales Associates for effective job performance.
  • Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
  • May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
  • Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
  • Assist in overseeing all aspects of daily store operations.
  • Execute action plans to optimize results.
  • Ensure sales floor coverage in order to meet customer expectations.
  • Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
  • Maintain adherence to Company Policies and ensures the safety of associates and customers.
  • Manage the execution of the store strategy to achieve performance goals.
  • Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
  • Support a store's environment focused on consistently delivering a great in-store experience.
  • Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.
  • Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
  • Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
  • Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
  • Creates a positive in-store experience through visual standards
  • Other essential functions may occur as directed by your supervisor


What is Express, Inc. and what brands does it include?

Express, Inc. is a multi-brand fashion retailer with brands like Express, Bonobos, and UpWest under its portfolio.

What are the responsibilities of an Assistant Manager at Express?

The Assistant Manager is responsible for supervising store operations, recruiting, training, and sales functions, creating a positive work environment, and ensuring a great in-store shopping experience for customers.

What experience and qualifications are required for the Assistant Manager position?

A high school diploma or equivalent, 1-3 years of relevant job experience, proficiency in technology, strong customer service skills, availability for nights and weekends, and meeting physical requirements are required.

What benefits and compensation are offered by Express, Inc. to full-time associates?

Full-time associates are eligible for medical, dental, and vision coverage, 401(k) with company match, merchandise discount, paid time off, and parental leave for new moms and dads.

What is the salary range for the Assistant Manager position at Express?

The salary range for the Assistant Manager position at Express is $19.20 - $28.40.

Does Express, Inc. offer opportunities for part-time associates?

Part-time associates may be eligible for paid sick leave, public health emergency leave, 401(k) participation with company match, merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.

Join us to create confidence, inspire self-expression and edit the best of now for real-life versatility.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Grounded in versatility and powered by a styling community, Express is a modern, multichannel apparel and accessories brand whose purpose is to Create Confidence & Inspire Self-Expression. Launched in 1980 with the idea that style, quality and value should all be found in one place, Express has been a part of some of the most important and culture-defining fashion trends. The Express Edit design philosophy ensures that the brand is always ‘of the now’ so people can get dressed for every day and any occasion knowing that Express can help them look the way they want to look and feel the way they want to feel. The Company operates over 500 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Express, Inc. is comprised of the brands Express and UpWest, and is traded on the NYSE under the symbol EXPR.