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Assistant Manager Claims

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Lockton Companies

11d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Dubai

AI generated summary

  • You must be an Arabic speaker with strong client relationship skills, a focus on exceeding expectations, clear communication, commitment to development, and compliance with policies and standards.
  • You will design claims procedures, manage service agreements, report major claims, analyze trends, attend strategy meetings, and ensure compliance with service standards.

Requirements

  • - This role requires an Arabic speaker.
  • - Takes personal responsibility for managing internal and external client relationships.
  • - Takes pride in and accountability for understanding and exceeding client expectations.
  • - Focuses on adding value.
  • - Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected.
  • - Written and verbal communication is clear and concise.
  • - Attend in house classes and workshops for continuing development.
  • - Attend training programs, conferences or courses to improve present job skills.
  • - Complete all mandatory training within agreed timescales.
  • - Take responsibility for own career and development.
  • - Treat all associates with dignity, fairness and respect.
  • - Represents Lockton well within the community.
  • - Promotes growth through excellence in service provided.
  • - Identifies and promotes cross selling opportunities.
  • - Works with clients, markets & associates to ensure cash management is within agreed standards and targets.
  • - Demonstrates flexibility to change.
  • - Identifies improvement opportunities.
  • - Ensures quality is evidenced.
  • - Ensures compliance with relevant legal and regulatory requirements through following Lockton policies and procedures.
  • - Maintains specialised knowledge in order to provide maximum value to the client.

Responsibilities

  • - Design and implement bespoke claim procedures for clients.
  • - Consider the clients claims handling requirements and the most efficient means of delivering that service, giving due consideration to the appointment of loss adjusters and Third Party Administrators.
  • - Issue Claims Handbooks documenting the agreed procedures.
  • - Agree, document and implement Service Level Agreements with Insurers/Third Party Suppliers and to audit/monitor performance against them.
  • - Report any major or sensitive claims to Account Executive responsible and assist in the monitoring and management of those claims to conclusion.
  • - Involve Claims Consultancy on major or complex losses.
  • - In partnership with the Claims Analyst, establish and ensure delivery of claims analysis reports identifying trends and discuss the findings and solutions with clients where appropriate.
  • - To attend pre-renewal strategy meetings for allocated clients.
  • - Responsible for ensuring claims information is provided for renewal, liaising effectively with the Claims analyst and Claims Technician as appropriate.
  • - Monitor all claims handling for allocated clients where claims are reported directly to insurers and where regular audits are required. Ensure that service standards are maintained by all providers, including insurers, loss adjusters, solicitors, motor accident managers as well as Lockton.

FAQs

What is the job title for this position?

The job title is Assistant Manager Claims.

Where is this position located?

This position is located in Dubai.

What is the schedule for this job?

The schedule for this job is Full Time Permanent.

Is this position suitable for someone with prior experience?

Yes, this position is intended for Experienced Professionals.

Is the work environment remote?

Yes, we offer a hybrid work environment.

Is proficiency in Arabic required for this role?

Yes, this role requires an Arabic speaker.

What are the key responsibilities of the Assistant Manager Claims?

Key responsibilities include developing and managing claim services, implementing claim procedures, and ensuring service standards are maintained.

What qualifications are important for this position?

Important qualifications include excellent client relationship management, a commitment to personal development, and the ability to drive service excellence through operational efficiency.

Does Lockton promote diversity and inclusion?

Yes, Lockton is committed to an inclusive culture and values diversity, equity, and inclusion.

What benefits does Lockton offer its employees?

Lockton offers industry-leading health insurance and additional options to support overall health and wellbeing.

Lockton Companies

Finance
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.