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Assistant Patient Administrator

  • Job
    Full-time
    Entry & Junior Level
  • London

AI generated summary

  • You must be empathetic, provide excellent customer service, support clinical staff, welcome patients, liaise with healthcare professionals, and maintain professionalism across various areas.
  • You will welcome patients, provide administrative support, ensure high-quality customer service, and cover various areas as needed to facilitate effective communication among healthcare professionals.

Requirements

  • - High performing, enthusiastic and empathetic individual
  • - Provide administrative support to a diverse team including clinical staff
  • - Excellent level of customer service at all times in line with the Trust values
  • - Support and welcome patients into services in a way that meets their individual needs
  • - Liaise between patients, doctors, practitioners and other healthcare professionals
  • - Work consistently to provide high quality customer service
  • - Professional at all times
  • - Required to work in several areas, providing cross cover where necessary

Responsibilities

  • - Contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs.
  • - Provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals.
  • - Work consistently to provide high quality customer service and will be professional at all times.
  • - Be required to work in several areas, providing cross cover where necessary.

FAQs

What qualities are you looking for in the ideal candidate for the Assistant Patient Administrator role?

We are looking for a high-performing, enthusiastic, and empathetic individual who can provide excellent customer service and support to our diverse team and patients.

What type of support will the Assistant Patient Administrator provide?

The post holder will provide administrative support to clinical staff, liaising between patients, doctors, practitioners, and other healthcare professionals.

In which locations will the Assistant Patient Administrator be required to work?

The post holder will work across several areas within Chelsea and Westminster Hospital NHS Foundation Trust, providing cross cover where necessary.

What are the main responsibilities of the Assistant Patient Administrator role?

Main responsibilities include welcoming patients, providing high-quality customer service, and supporting the delivery of safe and compassionate healthcare.

Who can I contact for further information or an informal visit regarding this position?

For further details or to arrange an informal visit, you can contact Alfie Wise, Assistant Service Manager, at alfie.wise@nhs.net.

What values does the Chelsea and Westminster Hospital NHS Foundation Trust prioritize?

The Trust prioritizes values that support high-quality, safe, and compassionate healthcare for patients.

Does the role require experience in a healthcare setting?

While specific experience is not mentioned, having a background in healthcare administration would be beneficial.

Is there a possibility for career advancement within this role?

Yes, there is potential for career advancement as you gain experience and develop your skills within the trust.

Will the Assistant Patient Administrator be working directly with patients?

Yes, the Assistant Patient Administrator will interact directly with patients to ensure they feel welcomed and supported during their visit.

What is the work environment like at Chelsea and Westminster Hospital NHS Foundation Trust?

The work environment is dynamic and focused on delivering high-quality healthcare, with a commitment to safety and patient satisfaction.

Science & Healthcare
Industry
5001-10,000
Employees
1993
Founded Year

Mission & Purpose

Chelsea and Westminster Hospital NHS Foundation Trust provides a range of healthcare services, including emergency care, elective surgeries, and specialized treatments, across its hospitals and clinics. Their mission is to deliver excellent, patient-centered care that improves health outcomes and overall well-being. They focus on providing high-quality, compassionate, and accessible services to meet the diverse needs of the community they serve.