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Assistant Service Delivery Manager

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NHS

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You should document meetings, manage absences, ensure process adherence, prioritize workloads, assist in staff training, validate data, report cancellations, and improve patient experience.
  • You will document meetings, manage absences, oversee admin processes, train staff, ensure data accuracy, validate cancellations, and improve service delivery for better patient experience.

Requirements

  • To attend and document weekly team meetings, and relay all relevant information to the appropriate teams.
  • To support with keeping an accurate record of, and manage all absences – medical and non- medical, in accordance with Trust policy.
  • Ensure administrative processes are adhered to and reviewed for improvements regularly.
  • Prioritise own workload and that of others to meet Service and Divisional standards and deadlines.
  • To coordinate and assist in the induction and ongoing training of admin staff in all aspects of their duties.
  • To ensure all staff accurately record and validate data, and adhere to national guidelines and targets, including 18 weeks and delivery against access standards.
  • To assure the any cancellations are validated and reported on a daily/weekly basis.
  • Ensure the administrative teams are aware of the relevant Trust policies and procedures relating to service delivery.
  • Support in the development and implementation of new processes for the services with a view to continuously improving the patient experience.
  • To be responsible for validating and cleansing of the weekly 18-week data provided by the Information department and ensure all potential breaches are brought forward in line with the Government targets.
  • Take responsibility for the distribution of workload within the department, initiating improvements or amendments where necessary.

Responsibilities

  • To attend and document weekly team meetings, and relay all relevant information to the appropriate teams.
  • To support with keeping an accurate record of, and manage all absences – medical and non-medical, in accordance with Trust policy.
  • Ensure administrative processes are adhered to and reviewed for improvements regularly.
  • Prioritise own workload and that of others to meet Service and Divisional standards and deadlines.
  • To coordinate and assist in the induction and ongoing training of admin staff in all aspects of their duties.
  • To ensure all staff accurately record and validate data, and adhere to national guidelines and targets, including 18 weeks and delivery against access standards.
  • To assure the any cancellations are validated and reported on a daily/weekly basis.
  • Ensure the administrative teams are aware of the relevant Trust policies and procedures relating to service delivery.
  • Support in the development and implementation of new processes for the services with a view to continuously improving the patient experience.
  • To be responsible for validating and cleansing of the weekly 18-week data provided by the Information department and ensure all potential breaches are brought forward in line with the Government targets.
  • Take responsibility for the distribution of workload within the department, initiating improvements or amendments where necessary.

FAQs

What is the primary role of the Assistant Service Delivery Manager?

The primary role is to provide administrative support to Surgical Services, assisting in the delivery of operational and clinical performance while adhering to administrative processes.

Will I need to liaise with other teams?

Yes, you will work closely with consultants, medical secretaries, booking teams, outpatient reception teams, and nursing staff.

Am I expected to manage operational duties in the absence of the Service Manager?

Yes, the post holder will be expected to ‘deputise’ for the Service Manager and manage operational duties when required.

Is this position site-specific?

No, the post holder will be expected to work cross-site.

What are my responsibilities regarding team meetings?

You will attend and document weekly team meetings, relaying all relevant information to the appropriate teams.

How will I manage staff absences?

You will support in keeping accurate records of both medical and non-medical absences in accordance with Trust policy.

Are there opportunities for process improvement in this role?

Yes, you will ensure that administrative processes are reviewed regularly for improvements.

Will I be involved in training new admin staff?

Yes, you will coordinate and assist in the induction and ongoing training of admin staff in all aspects of their duties.

How will I ensure compliance with national guidelines and targets?

You will ensure that all staff accurately record and validate data in adherence to national guidelines and targets, such as the 18-week standards.

What should I do if there are cancellations in the department?

You will need to assure that any cancellations are validated and reported on a daily or weekly basis.

What initiatives does the organization have in place for staff engagement?

The organization has initiatives including four staff networks, a Corporate EDI team, and a suite of programs aimed at improving engagement and inclusivity.

How does the organization approach Equality, Diversity, and Inclusion (EDI)?

The organization is committed to improving representation at senior levels, widening access and employability, and enhancing the experience of staff with disabilities through various initiatives.

How can I contact the Service Manager for more information?

You can reach Louise Bluck, the Service Manager, via email at louise.bluck@nhs.net or by calling 0208 836 6449.

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NHS

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

NHS England is the national health service of England, responsible for overseeing the delivery of healthcare services and improving the health and well-being of the population. Their focus is on ensuring high-quality, accessible, and equitable healthcare for all individuals in England. NHS England works collaboratively with healthcare providers, professionals, and stakeholders to shape and implement policies, strategies, and initiatives that promote better health outcomes and address the healthcare needs of the population. They aim to continuously improve the healthcare system, enhance patient experiences, and support the delivery of efficient and effective healthcare services across the country.