FAQs
What is the job title for this position?
The job title is Assistant Service Manager Patient Access.
Where will this position be based?
This position will be based at Chelsea & Westminster Hospital.
What is the main responsibility of the Assistant Service Manager?
The main responsibility is to deliver high-quality and efficient patient services in defined clinical areas, supporting the service manager and clinical teams.
What kind of experience is required for this role?
Candidates should have experience delivering improvements to systems, processes, and performance, working collaboratively with a wide range of staff to achieve good outcomes for patients.
What skills are essential for this position?
Essential skills include excellent oral and verbal communication, ability to work well under pressure, balance competing demands, and meet tight deadlines.
Who will the Assistant Service Manager work closely with?
The Assistant Service Manager will work closely with nursing, administrative, and clinical teams, as well as other services within the Trust.
What is expected in terms of line management for staff?
The Assistant Service Manager is responsible for ensuring professional line management of staff, including conducting appraisals and creating development and training plans.
Who can I contact for more information about the role?
For further details or informal visits, you can contact Leigh Marsh, Junior Service Manager, via email at leigh.marsh@nhs.net or by phone at 07766092071.
What would success in the role entail?
Success in the role would involve achieving agreed performance and productivity targets, clinical quality indicators, and supporting service improvement initiatives.
Is it important to work across different departments?
Yes, it is important as the role involves collaborating with various teams such as nursing, clinical teams, Patient Access, and other divisions within the Trust.