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Assistant Shop Manager

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British Red Cross

5d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London
  • 9d left

AI generated summary

  • You need retail experience, strong customer service skills, commercial awareness, IT proficiency, and flexibility to meet store needs.
  • You will assist in managing shop operations, deliver excellent customer service, and oversee volunteer training and development while collaborating with the shop manager for profitability.

Requirements

  • To be a successful Assistant Shop Manager, you’ll need:
  • To be retail superstar with the experience and know-how from working in a shop environment.
  • The traits of a people-person, who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.
  • The mind of a commercially savvy individual, who has a good understanding of financial targets and measures, alongside proven IT skills.
  • The ability to work flexibly to the needs of the store.

Responsibilities

  • Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
  • Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
  • Fostering a brilliant shopping environment and provide an excellent customer experience in store.
  • Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

FAQs

What is the salary for the Assistant Shop Manager position?

The salary for the Assistant Shop Manager position is £22,277 per annum, pro rata, with London weighting available.

What are the working hours for this role?

The Assistant Shop Manager role requires you to work 14 hours per week.

Is this position permanent or temporary?

This position is permanent.

Where is the job location?

The job location is at Palmers Green Bookshop.

What are the main responsibilities of the Assistant Shop Manager?

The main responsibilities include collaborating with the shop manager to run a profitable shop, providing an excellent customer experience, overseeing a team of volunteers, and coordinating both shop floor and behind-the-scenes activities.

What experience is required for the Assistant Shop Manager role?

You need to have retail experience and the traits of a people-person who enjoys providing excellent customer service and supporting a team.

What qualifications or skills are necessary for this position?

You should have a good understanding of financial targets, proven IT skills, and the ability to work flexibly according to the needs of the store.

When is the closing date for applications?

The closing date for applications is 23.59 on 18th September 2024.

What benefits are offered to the Assistant Shop Manager?

Benefits include 36 days annual leave, a contributory pension scheme, flexible working options, learning and development opportunities, discounts, wellbeing assistance, team collaboration, Cycle2Work scheme, and an interest-free season ticket loan.

Is there support for individuals with disabilities during the application process?

Yes, we participate in the disability confident scheme for roles based in the UK, and candidates will be asked if they wish to apply under this scheme during the application process.

How does the organization support diversity and inclusion?

The British Red Cross prides itself on having a diverse workforce and ensures an inclusive environment through various networks and regular data reporting to support different communities within the organization.

British Red Cross

For over 150 years, the British Red Cross has helped people in crisis, whoever and wherever they are.

Non-profit
Industry
1001-5000
Employees
1870
Founded Year

Mission & Purpose

The British Red Cross is a volunteer-led movement that connects those who have kindness to share, with the people who need it most. We help people in crisis get the support they need anywhere in the UK and around the world. The people we help can trust that we’re completely neutral, independent and impartial. Our supporters know that we help those most in need, and our staff and volunteers can see they’re a part of a unique movement which anyone is welcome to join.