FAQs
What does the role of an Assistant Shop Manager at Mind Retail involve?
The Assistant Shop Manager works alongside the Shop Manager and the shop team, including volunteers, to achieve sales and profit targets for the shop. They are responsible for maintaining excellent shop standards, delivering outstanding customer service, and ensuring the shop performs well, especially when the Shop Manager is absent.
What skills and qualities are required for this position?
Candidates should be passionate about retail, able to lead and motivate others, capable of planning and prioritizing their own and the team's workload, have a strong customer focus, and demonstrate Mind Retail's core values and behaviors. Previous management or supervisory experience is not mandatory; candidates eager to learn and build a retail career are also welcomed.
What kind of training and development opportunities are provided?
Mind Retail offers development workshops and courses tailored to personal and professional growth, comprehensive induction programs, and access to various additional qualifications and development programs for employees looking to enhance their skills.
What benefits do employees receive in this position?
Employees receive competitive hourly pay in line with the Real Living Wage, 25 days paid holiday (pro-rata for part-time), a strong work-life balance commitment, family-friendly policies, a pension scheme, staff discounts, exclusive retail discounts, an Employee Assistance Programme, a Cycle to Work Scheme, and an interest-free season ticket loan.
How does this role contribute to the charity’s mission?
Every item sold in the shop helps fund Mind’s vital mental health support services, addressing the needs of the 1 in 4 people who experience mental health problems in their lifetime. The Assistant Shop Manager plays a critical role in promoting the shop as a community hub and driving sales to support those in need.
How many shops does Mind Retail operate, and what are their future plans?
Mind Retail operates over 170 shops across England and Wales, generating approximately £21 million annually. The organization has ambitious plans for growth in the coming years, aiming to enhance the fight for mental health support.
What is the application process for this position?
Interested candidates should apply through the designated application platform mentioned in the job posting, and they may be required to participate in interviews and assessments as part of the selection process. Details on how to apply can typically be found in the job listing.
Is part-time work available for this role?
Yes, part-time positions are available, and holiday entitlement is prorated for part-time employees based on their working hours.