Assistant Store Manager

Stella McCartney

4d ago

Job
Full-time
Mid & Senior Level
Hospitality & Retail
People, HR & Administration
London
Quick Apply

AI generated summary

You need fluency in English, luxury retail experience, team management skills, ability to analyze sales, strong communication, and a Bachelor's Degree is preferred. Proficiency in Microsoft Office is essential.
You will lead sales on the floor, ensure client satisfaction, analyze store performance, manage stock, foster team collaboration, and promote brand initiatives while delivering exceptional customer service.

Requirements

Fluent in English is required, with additional languages being beneficial.
Sales and client management experience in luxury retail and/or outlet stores.
Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
Previous team management experience.
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen.
Strong verbal and written communication skills and excellent organizational skills.
Bachelor's Degree in a related field is preferred.

Responsibilities

Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
Supervise sales to ensure client satisfaction and engagement.
Analyze store results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs in collaboration with the Store Manager.
Maintain a high sell through, collaborating with business departments to ensure proper stock levels and successful arrivals of product launches in store.
Proactively seeking out opportunities that benefit the store performance as a whole, pioneering and trialling initiatives in conjunction with the Brand.
Communicates company set KPI's and identifies strategies to ensure performance standards are met.
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organisation.
Support with the administration and reporting.
Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tiers.
Support daily team brief meetings to communicate current business trends and relevant updates.
Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
Ensure a consistent and branded onboarding experience for all new hires.
Participates in attracting, recruiting, and retaining a high performing team.
Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved.
Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
Monitor the monthly Client Management database and reporting.
Ensuring the most elevated client experience is being offered and carrying out client appointments.
Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
Fully support and align with all key business initiatives and new product launches.
Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met.
Develops a strong personal leadership style that encourages people to follow and give their best.
Provides leadership to colleagues and those who are not direct reports in other stores, across the retail network.

FAQs

What is the main responsibility of the Assistant Store Manager at Stella McCartney?

The main responsibility is to support all activities to achieve retail business objectives through exemplary clienteling, operations, loss prevention compliance, and an unsurpassed service culture.

Is prior management experience required for this role?

Yes, previous team management experience is required.

What qualifications are preferred for this position?

A Bachelor's Degree in a related field is preferred.

What languages are required for this role?

Fluent English is required, and additional languages are beneficial.

What type of experience is needed regarding sales and client management?

Sales and client management experience in luxury retail and/or outlet stores is needed.

Are there opportunities for professional development?

Yes, you will have the opportunity to develop your leadership style and support company-driven events, enhancing your professional growth.

How does Stella McCartney prioritize employee wellbeing?

Stella McCartney prioritizes employee wellbeing through various benefits, including private medical insurance, flexible working hours, and a financial wellbeing program.

What type of discounts do employees receive on products?

Employees receive up to a 50% discount on Stella McCartney products.

Does the company offer any additional perks?

Yes, optional paid benefits include season ticket loans, cycle to work schemes, and various types of insurance.

What is the company’s stance on diversity and inclusion?

Stella McCartney is committed to putting diversity, equity, and inclusion at the center of everything they do, ensuring that different voices are respected and empowered in the workplace.

Stella McCartney

Fashion & Arts

Industry

501-1000

Employees

2001

Founded Year

Mission & Purpose

Stella McCartney is a luxury lifestyle brand that was launched under the designer’s name in 2001. It emboldens confident femininity with elevated yet effortless, conscious fashion. The brand is committed to being an ethical and modern company, believing it is responsible for the resources it uses and the impact it has on the environment. It is therefore constantly innovating new ways to become more sustainable, from designing to store practices and product manufacturing. As a lifelong vegetarian, Stella McCartney never uses any leather, feathers, fur or skins in any products for both ethical and environmental reasons – pioneering a movement for the use of alternative materials. Supporting regenerative agriculture and circularity, the brand is embracing new business models that will transform how clothes are sourced, produced, sold, shared, repaired and reused, promoting long-lasting products with extended use to reduce environmental impact.   Today, Stella McCartney spans women’s ready to wear, unisex capsules, kids’ clothing, accessories, swimwear, lingerie, a performance wear collaboration with adidas, STELLA skincare and more – with 48 directly owned stores and 21 franchise stores across New York City, London, Paris, Milan, Tokyo, Shanghai and Beijing. Our collections are now sold in 77 nations through 863 specialty shops and department stores, and ship to 100 countries via online.