Logo of Huzzle

Home

Matches

Explore

Manage

Assistant Store Manager, Calvin Klein - Wembley Outlet

image

PVH Corp.

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • London

AI generated summary

  • You must be an effective communicator, team player, and skilled at giving feedback. Adapt quickly to change, manage conflicts, and be energetic on the shop floor.
  • You will lead teams to boost sales, enhance customer experience, maintain visuals, analyze performance, recruit staff, communicate goals, and ensure accountability for exceptional service.

Requirements

  • - You'll be an effective communicator with the ability to build relationships with ease.
  • - You'll be a team player who recognises and celebrates the contributions and achievements of others.
  • - You'll be confident in giving feedback that promotes positive behavioral change.
  • - You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements.
  • - You will work well with change, being able to quickly adapt and work with pace.
  • - You will be energetic and authentic showing a clear presence on the shop floor.

Responsibilities

  • Leading the store teams to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
  • Identify opportunities to grow the business and improve performance through collaborating with others.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
  • Partner with store management team to build on business opportunities and achieve company standards and objectives.
  • Focus staff on the importance of quality of relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
  • Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
  • Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximise business. Ensure they are weekly visual presentation action plans.
  • Analyse store level reports and create action plans to improve results.
  • Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings alongside other staff meetings.
  • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
  • Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What are the primary responsibilities of the Assistant Store Manager at Calvin Klein Wembley Outlet?

The primary responsibilities include leading store teams to generate sales and profit, maintaining visual merchandising standards, improving business performance through collaboration, ensuring exceptional customer experiences, and managing staff accountability and recruitment.

What qualities are required for the ideal candidate?

The ideal candidate should be an effective communicator, a team player, confident in providing feedback, possess strong people management skills, adapt well to change, and demonstrate an energetic presence on the shop floor.

Is prior retail experience necessary for this role?

While prior retail experience is not explicitly stated in the job description, it is often beneficial for candidates to have experience in retail management or similar roles.

What opportunities for growth are available within the company?

Employees are encouraged to build on business opportunities, receive training to develop leadership skills, and participate in the recruitment process for key positions, fostering career advancement within the company.

What kind of training and support does PVH provide to its associates?

PVH is committed to providing comprehensive training programs designed to foster professional development and instill a deep understanding of the brand values and customer service excellence.

Are there diversity and inclusion initiatives within the company?

Yes, PVH is dedicated to fostering an inclusive and diverse community, taking pride in working with top talent from all backgrounds and promoting a strong sense of belonging among associates.

What benefits does PVH offer to its employees?

PVH offers a competitive and comprehensive benefits program designed to support associates both at home and at work, ensuring their protection, peace of mind, and flexibility.

Will the Assistant Store Manager be involved in the visual merchandising process?

Yes, the Assistant Store Manager will work alongside the visual merchandising team to maintain corporate visual merchandising directives and ensure effective communication between teams.

How is feedback provided to employees regarding their performance?

Feedback is communicated clearly to staff regarding store and individual sales goals, key performance expectations, and ongoing guidance on improving performance.

Does the role involve managing a team?

Yes, the role involves leading and managing store teams, focusing on building quality relationships with customers, and ensuring accountability among staff to enhance customer service.

PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.