Assistant Store Manager, Tommy Hilfiger - O2 Outlet

PVH Corp.

Oct 31

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
Sales & Business Development
London

Requirements

You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
You'll be an effective communicator with the ability to cultivate belonging.
You collaborate to win and recognize and celebrate the contributions and achievements of others.
You are courageous in giving feedback that promotes positive behavioral change.
You adapt fast and work with pace.
You are energetic and inspire trust showing a clear presence on the shop floor.
You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.

Responsibilities

Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
Identify opportunities to grow the business and improve performance through collaborating with others.
Maintain corporate visual merchandising directives and standards for sales floor and back room.
Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
Partner with store management team to build on business opportunities and achieve company standards and objectives.
Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
Analyze store level reports and create action plans to improve results.
Assist with the manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
Work with the Store Manager to build bench strength for key positions, including possible successors.
Participate in weekly management meetings alongside other staff meetings.
Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What is the role of the Assistant Store Manager at Tommy Hilfiger - O2 Outlet?

The Assistant Store Manager plays a key role in generating sales, minimizing losses, and creating the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.

What are the main responsibilities of the Assistant Store Manager?

Responsibilities include leading store teams, maintaining visual merchandising standards, analyzing store performance, collaborating with the management team, and providing excellent customer service.

What qualifications are we looking for in a candidate?

We seek candidates with a previous track record in supervisory or specialist roles within a premium or luxury brand, people management experience, effective communication skills, and the ability to work collaboratively.

Is prior retail experience required for this position?

Yes, previous supervisory or specialist roles in premium or luxury brands are essential for this position.

What kind of company culture does PVH promote?

PVH fosters an inclusive and diverse community, valuing all forms of diversity and aiming to create a strong sense of belonging among associates.

What benefits does PVH offer to its employees?

PVH provides a competitive and comprehensive benefits program designed to support associates’ well-being at home and at work.

Do we have specific performance metrics for this role?

Yes, the Assistant Store Manager is expected to communicate sales goals, analyze store-level reports, and develop action plans to improve results.

What is the expected working environment for this position?

The role is primarily within the store, where the Assistant Store Manager will be present on the shop floor to engage with customers and staff.

How is feedback addressed within the team?

The Assistant Store Manager is encouraged to provide courageous feedback that promotes positive behavioral change and fosters team development.

Is diversity considered in the recruitment process?

Yes, PVH is committed to inclusivity and considers qualified applicants without regard to age, ethnicity, ability, gender, nationality, race, religion, or sexual orientation.

PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts

Industry

10,001+

Employees

1881

Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.