Logo of Huzzle

Home

Matches

Explore

Manage

Assistant Store Manager, Tommy Hilfiger Wembley Outlet

image

PVH Corp.

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • London

AI generated summary

  • You have prior supervisory experience in premium brands, strong communication skills, the ability to resolve conflicts, inspire others, adapt quickly, and a proactive, solution-oriented mindset.
  • You will lead teams to drive sales, enhance customer experience, maintain visual standards, manage performance, recruit staff, analyze reports, and ensure accountability for service excellence.

Requirements

  • You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.
  • You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.

Responsibilities

  • Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
  • Identify opportunities to grow the business and improve performance through collaborating with others.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
  • Partner with store management team to build on business opportunities and achieve company standards and objectives.
  • Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
  • Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
  • Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
  • Analyze store level reports and create action plans to improve results.
  • Assist with the manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings alongside other staff meetings.
  • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
  • Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What is the role of the Assistant Store Manager at Tommy Hilfiger Wembley Outlet?

The Assistant Store Manager is responsible for leading the store team, generating sales, minimizing losses, and ensuring an exceptional customer experience while maintaining store standards.

What qualifications are necessary for the Assistant Store Manager position?

Candidates should have experience in supervisory or specialist roles within a premium or luxury brand, previous people management experience, and effective communication skills.

How does the company view diversity and inclusion?

PVH is committed to fostering an inclusive and diverse community of associates and believes that diversity enhances the workplace. Qualified applicants are considered without regard to age, ethnicity, ability, gender, or other factors.

What kind of career growth opportunities does PVH offer?

PVH provides opportunities for career advancement, including participating in recruitment and talent development to build bench strength for key positions and successors.

Is there an emphasis on customer experience in the Assistant Store Manager role?

Yes, delivering a great customer journey and achieving exemplary mystery shop results are key responsibilities of the Assistant Store Manager.

What kind of work environment can one expect at PVH?

PVH promotes an energetic, collaborative, and purpose-driven work environment where associates are encouraged to inspire trust and adapt quickly to changes.

Does the company offer a comprehensive benefits program?

Yes, PVH offers a competitive and comprehensive benefits program designed to support associates both at home and work.

Are there opportunities for team collaboration within the role?

Yes, the Assistant Store Manager is expected to collaborate with the store management team and other departments to achieve company standards and business opportunities.

What is the company’s approach to feedback and performance improvement?

PVH encourages a culture of giving constructive feedback that promotes positive behavioral change and helps improve individual and store performance.

Is there a specific focus on visual merchandising in this role?

Yes, the Assistant Store Manager must maintain corporate visual merchandising directives and work closely with the visual merchandising team to ensure clarity and standards are upheld.

PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.