FAQs
What is the role of an Associate, Client Service in the Healthcare team?
As an Associate, you will understand clients' unique business questions, identify suitable experts to provide answers, and recruit new experts into our network. This role involves collaborating with Project Managers to develop strategies for fulfilling client requests.
What qualifications are required for this position?
Candidates should have a Bachelor of Science degree (e.g., Public Health, Biology, Neuroscience, Chemistry) and preferably some previous internship, volunteering, extracurricular, or research lab experience.
Is sales experience necessary for this role?
While previous sales experience is not mandatory, a desire to work in a sales/lead generation role that is KPI and metrics-driven is essential.
What skills are most valuable for this position?
Key skills include excellent time management and organizational abilities, outgoing personality, strong communication skills, intellectual curiosity, and the ability to work both independently and as part of a team.
What does the interview process entail?
The interview process includes a candidate screen with the Guidepoint recruiter, interviews with the Guidepoint teams, and a mock assessment where candidates will complete a simulated client request.
What kind of career advancement opportunities are available?
Guidepoint offers a clear progression plan for career growth, along with hands-on mentorship to help improve your project management and customer service skills.
What benefits does Guidepoint provide?
Benefits include competitive compensation, hybrid working model, excellent medical coverage through BUPA, pension plans, paid annual leave that increases with service, and various company-sponsored events and perks.
Is experience in healthcare necessary for this role?
While experience in healthcare is not explicitly required, a background in related fields, such as Public Health or Biology, is essential, and a willingness to learn about healthcare industries is important.
Are there opportunities for team-building and social activities?
Yes, there are year-round company-sponsored sports and team-building events, along with informal social activities like Friday Happy Hour and "Summer Fridays."
How does Guidepoint promote diversity and inclusion?
Guidepoint is committed to fostering a diverse workforce and creating an equitable environment for all employees, advisors, and clients, ensuring various perspectives are represented and valued.