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Associate, Client Service (Healthcare)

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • London

Requirements

  • Bachelor of Science degree (ex. Public Health, Biology, Neuroscience, Chemistry)
  • Previous internship/volunteering/extracurriculars/research lab experience
  • Right to work in the UK
  • Desire to work in a sales/lead generation role that is KPI and metrics-driven
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with the ability to speak with people at all professional levels
  • Intellectual curiosity and desire to learn
  • Excellent written and verbal communication skills
  • Demonstrated ability to work both individually and as part of a team

Responsibilities

  • Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects
  • Work with Project Managers to develop strategies for satisfying each client project request
  • Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
  • Identify the best leads and invite them to join our network to participate in consultations with our clients
  • Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

FAQs

What is the role of an Associate, Client Service in the Healthcare team?

As an Associate, you will understand clients' unique business questions, identify suitable experts to provide answers, and recruit new experts into our network. This role involves collaborating with Project Managers to develop strategies for fulfilling client requests.

What qualifications are required for this position?

Candidates should have a Bachelor of Science degree (e.g., Public Health, Biology, Neuroscience, Chemistry) and preferably some previous internship, volunteering, extracurricular, or research lab experience.

Is sales experience necessary for this role?

While previous sales experience is not mandatory, a desire to work in a sales/lead generation role that is KPI and metrics-driven is essential.

What skills are most valuable for this position?

Key skills include excellent time management and organizational abilities, outgoing personality, strong communication skills, intellectual curiosity, and the ability to work both independently and as part of a team.

What does the interview process entail?

The interview process includes a candidate screen with the Guidepoint recruiter, interviews with the Guidepoint teams, and a mock assessment where candidates will complete a simulated client request.

What kind of career advancement opportunities are available?

Guidepoint offers a clear progression plan for career growth, along with hands-on mentorship to help improve your project management and customer service skills.

What benefits does Guidepoint provide?

Benefits include competitive compensation, hybrid working model, excellent medical coverage through BUPA, pension plans, paid annual leave that increases with service, and various company-sponsored events and perks.

Is experience in healthcare necessary for this role?

While experience in healthcare is not explicitly required, a background in related fields, such as Public Health or Biology, is essential, and a willingness to learn about healthcare industries is important.

Are there opportunities for team-building and social activities?

Yes, there are year-round company-sponsored sports and team-building events, along with informal social activities like Friday Happy Hour and "Summer Fridays."

How does Guidepoint promote diversity and inclusion?

Guidepoint is committed to fostering a diverse workforce and creating an equitable environment for all employees, advisors, and clients, ensuring various perspectives are represented and valued.

The Experts at Finding Expertise

Consulting
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Guidepoint is a research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action. Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

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