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Associate Director, Project and Program Management Center of Excellence

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Cognizant

Feb 10

  • Job
    Full-time
    Expert Level
  • Consulting
    Business, Operations & Strategy
  • Toronto

AI generated summary

  • You must have 15+ years in project delivery, strong Life Insurance experience in Canada, client management skills, SDLC and agile exposure, financial acumen, and leadership in a global model.
  • You will manage project delivery, ensure quality, engage with senior clients, identify growth opportunities, oversee budgets, and enhance Cognizant's visibility in the financial industry.

Requirements

  • 15+ years of demonstrated experience in delivering Projects, P&L responsibilities, handling multiple accounts from a delivery and growth perspective, industry segment and customer interactions
  • Proven experience, insight, and credibility in the Life Insurance domain in Canadian market
  • Experience in technology delivery projects in handling large delivery engagements
  • Excellent client management, relationship building and escalation management skills
  • Ability to have tough conversations on critical project deliverables / timelines / scope and negotiate on behalf of Cognizant
  • Grooming Engagement Leads/Project Managers
  • Strong exposure to SDLC and agile methodologies
  • Ability to multitask, collaborate, resolve conflicts and react in a fast-paced, diverse and matrixed organization
  • Consistent track record of achieving profitability metrics by using various levers such as pyramid optimization, scope monetization, on: off ratio, etc.
  • Ability to expand portfolio through incremental business development activities and partnering closely with account team and client stakeholders
  • Understanding of financial management, revenue forecasting and profitability management
  • Global delivery model knowledge and experience
  • Personal leadership and a desire to create a culture that enables exceptional outcomes; the embodiment of Cognizant’s Core Values of: Start with a point of view; Seek data, build knowledge; Always strive, never settle; Work as one; Create conditions for everyone to thrive; Do the right thing, the right way.

Responsibilities

  • Serve as a Consulting Leader, bringing your areas of Insurance expertise to Cognizant’s clients, as we engineer modern businesses to improve everyday life
  • Exercise quality assurance for engagements within your remit
  • Accountable for overall delivery across multiple projects/program in the account.
  • Regular connect with Clients at VP, CTO and CIO Levels for the delivery and helps the account team in identifying new opportunities (organic / adjacent)
  • Get first-hand customer information and uses it for improvements in services provided by Cognizant
  • Should be aware of how strategies and tactics work in the client’s environment with knowledge of Cognizant’s competitors as well as broad drivers in client’s business
  • Expected to have a high-level technical knowledge to explain business problems to Cognizant internal teams and cascade information in most lucid form
  • Review Solution and estimate for new opportunities
  • Assist account managers/client partner in related business development activities to grow mindshare and market share in the account
  • Reporting to our internal senior management or leadership teams on the Overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.)
  • Oversee budgets, forecasts, and profitability of accounts. Ensure projects are delivered on time and within budget.
  • Identify cross/up selling opportunities and collaborate with sales teams to drive revenue growth
  • Support and Manage business development activities, developing and delivering formal presentations to senior clients in both delivery and sales situations.
  • Focus on developing a plan on increasing the visibility of Cognizant in the account relationship and in the financial industry.

FAQs

What is the job title for this position?

The job title for this position is Associate Director, Project and Program Management Center of Excellence.

Where are the locations for this job?

This position is available in Toronto or London, ON.

What is Cognizant's approach to consulting?

Cognizant's approach to consulting is industry-based and consultative, helping clients envision, build, and run more innovative and efficient businesses.

What are the Five Pillars of Consulting Excellence mentioned in the job description?

The Five Pillars of Consulting Excellence are: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, and 5) People Development.

What experience is required for this position?

A minimum of 15+ years of demonstrated experience in delivering projects, P&L responsibilities, and handling multiple accounts from a delivery and growth perspective is required.

Is experience in the insurance industry necessary?

Yes, proven experience and insight in the Life Insurance domain within the Canadian market is required.

What skills are important for this role?

Important skills include excellent client management, relationship building, escalation management, and the ability to negotiate on behalf of Cognizant.

What is the expected work schedule for this role?

This is a hybrid position requiring 3 days a week in a Cognizant office in either Toronto or London, ON.

What qualities does Cognizant value in leadership?

Cognizant values personal leadership and the desire to create a culture that enables exceptional outcomes, embodying core values such as collaboration, striving for knowledge, and doing the right thing.

Does Cognizant offer any wellbeing programs?

Yes, Cognizant offers various wellbeing programs to support a healthy work-life balance.

Will Cognizant sponsor work authorization for this role?

No, Cognizant will only consider applicants who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

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Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.