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Associate - Employee Services

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LSEG (London Stock Exchange Group)

13d ago

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    People, HR & Administration
  • Bangalore
  • Quick Apply

AI generated summary

  • You need a Bachelor’s in HR, 4-6 years HR experience, proficiency in Workday and ServiceNow, strong communication, and the ability to handle sensitive information and high-volume workloads.
  • You will manage HR inquiries, support onboarding/offboarding, maintain employee records, liaise with teams, assist with compliance, and conduct data audits in a fast-paced environment.

Requirements

  • Bachelor’s or equivalent experience in Human Resource Management.
  • 4 – 6 years of prior HR or consultative experience, particularly in areas relating to HR Systems, HR Operations, or Employee Relations
  • Excellent attention to detail and process orientation and with excellent follow through and communication skills
  • Prior experience with Workday and ServiceNow is essential.
  • Good understanding of HR policies and procedures, with experience of providing advice on intricate transactional HR issues to employees and line managers
  • Ability to collaborate and work in a team environment, as well as independently while adhering to defined processes and procedures
  • Strong analytic, consultative, and collaboration skills.
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Proficiency in Microsoft Word, PowerPoint, Outlook and Excel
  • Ability to be flexible, multitask and rise to the challenge of large volumes of work during peak periods of HR activity and the ability to deal with changing priorities.
  • Innovative, client delivery focused problem solver who is solutions oriented
  • Resourceful and able to effectively navigate through a highly matrixed, global organization
  • Self-motivated and willing to learn.

Responsibilities

  • Serve as the first point of contact for colleagues on HR policies, processes, and procedures via Service Now (case management tool), triage/call out cases to relevant knowledge expert groups as needed and ensure all queries are responded to accurately and within defined SLAs
  • Provide guidance to people leaders and colleagues on all aspects of the employee life cycle including on-boarding, leave of absence, off-boarding, etc
  • Advise people leaders, colleagues and the People Function community on navigation and use of LSEG’s HRIS and importance of self-service
  • Maintaining accurate employee records and supporting compliance with data protection legislation
  • Work closely with specialty groups such as Global Mobility to provide support and guidance on the International Assignment/Transfer process and assist with administration on Visa applications/renewal
  • Provide data in response to routine requests from employees
  • Perform all hire to retire processes for multiple locations including but not limited to candidate onboarding, transfers, data changes, internal hires, compensation changes, leavers, international assignments, secondments, leave of absences, regulated role updates, learning and development, time off etc
  • Handle new joiner onboarding; including generating employment contracts, initiating background checks, onboarding new hires, and conducting right to work checks
  • Ensure all candidates vetting is ordered, assessed and handled within the SLA and liaising with the third-party vendor to ensure all required data and documents are provided to complete the searches or brought up in a timely manner
  • Perform regular reviews of all candidates onboarding and vetting statuses
  • Participate in UATs to ensure that new processes are functioning as expected and troubleshooting as required
  • Upholding confidentiality and integrity in handling sensitive colleague information and situations
  • Perform peer reviews for other colleagues within the team for BAU activities
  • Required to cross-train on colleagues’ key responsibilities
  • Process lifecycle changes; including changes to roles, compensation, notice periods, probationary period reviews, working arrangement etc
  • Provide references for current, ex and future employees
  • Process leavers; including calculating leave, preparing leaver letters as appropriate, terminating workers in Workday and any other localizations
  • Investigate and analyse Workday transactions to troubleshoot and identify errors/roadblocks to provide resolutions to collaborators
  • Liaising with Payroll teams to ensure joiners, changes and leavers are processed in line with payroll cut off dates
  • Additional activities as required from time to time
  • Other reconciliation and data audit reports from Workday
  • Conduct regular audits to ensure accuracy of the work performed by the team

FAQs

What is the primary role of the Associate - Employee Services at LSEG?

The primary role involves supporting global people services, day-to-day HR administration, resolving queries, and providing information and systems administration support to employees.

What are the qualifications required for this position?

A Bachelor’s degree or equivalent experience in Human Resource Management, along with 4-6 years of prior HR experience, particularly in HR Systems, HR Operations, or Employee Relations, is required.

Is experience with specific HR systems necessary for this role?

Yes, prior experience with Workday and ServiceNow is essential for candidates applying for this position.

What HR processes will the associate handle?

The associate will perform various processes including candidate onboarding, transfers, compensation changes, leave of absence management, exiting employees, and more.

How does the role support employee queries?

The associate serves as the first point of contact for colleagues on HR policies and processes, using Service Now for case management, ensuring all queries are responded to accurately and within defined SLAs.

What kind of work environment can I expect at LSEG?

LSEG offers a dynamic organization where individuality is valued, fostering a collaborative culture that encourages new ideas and focuses on sustainability.

Are there opportunities for career development in this role?

Yes, the role involves engaging with diverse talent and giving opportunities for employees to grow meaningful careers within LSEG.

What benefits does LSEG offer?

LSEG offers a range of tailored benefits, including healthcare, retirement planning, paid volunteering days, and well-being initiatives.

How does LSEG ensure equality in the workplace?

LSEG is proud to be an equal opportunities employer and does not discriminate based on race, religion, gender, sexual orientation, or any other protected characteristic under applicable law.

Will I have to handle sensitive information in this role?

Yes, the role involves upholding confidentiality and integrity when handling sensitive colleague information and situations.

Does the role require strong communication skills?

Yes, excellent communication skills are critical for providing guidance and resolving queries effectively.

Is teamwork emphasized in this position?

Yes, the ability to collaborate and work in a team environment is essential, as well as the ability to work independently.

LSEG (London Stock Exchange Group)

Finance
Industry
10,001+
Employees

Mission & Purpose

LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions. You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.