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Associate - Finance (ICO)

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DHL

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Logistics
    Accounting & Tax
  • Chennai

AI generated summary

  • You need a bachelor's degree (logistics or engineering preferred), 0-3 years in BPO/logistics, MS Office skills, effective English communication, ERP exposure, attention to detail, and customer focus.
  • You will ensure documentation compliance, meet SLAs and KPIs, deliver quality service, collaborate on process improvements, report operational challenges, and maintain communication with stakeholders.

Requirements

  • Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
  • 0 – 3 years of job experience from BPO or logistics domain - Preferred
  • Good knowledge in MS office
  • Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills.
  • Exposure to working with Enterprise Resource Platforms (ERPs) -
  • Detail oriented
  • Good logical reasoning skills
  • High level of customer centricity

Responsibilities

  • To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
  • Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
  • Deliver a high level of service quality through timely and accurate completion of services.
  • Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
  • Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
  • Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

FAQs

What is the job title for this position?

The job title is Associate – Finance (IC).

Where is the job location for this position?

The job location is Chennai.

What type of organization is DHL Global Forwarding, Freight (DGFF)?

DHL Global Forwarding, Freight (DGFF) is a captive Shared Service Provider recognized as a Great Place to Work certified organization and one of the "Top 20 most admired Shared Services Organizations in 2022."

What are the key responsibilities associated with this role?

The key responsibilities include understanding station/country documentation requirements, ensuring SLAs and KPIs are met, delivering high service quality, collaborating with colleagues, flagging operational challenges, and coordinating communication with stakeholders.

What educational qualifications are required for this position?

A Bachelor’s degree is required, preferably in logistics, industrial engineering, or management. An undergraduate degree is acceptable for GSC MNL & BOG.

How much prior work experience is needed for this role?

The role requires 0 – 3 years of job experience from the BPO or logistics domain, with a preference for candidates with relevant experience.

Are there any specific language requirements for this position?

Effective English communication skills are essential; for positions in BOG & CTU, Spanish and Mandarin language skills are required.

What skills are considered important for this role?

Important skills include proficiency in MS Office, exposure to Enterprise Resource Platforms (ERPs), attention to detail, logical reasoning skills, and a high level of customer centricity.

What are the benefits offered to employees in this role?

Benefits include competitive compensation, performance-based incentives, training and development opportunities, flexible work arrangements, generous paid time off, comprehensive medical insurance, and a strong recognition and engagement culture.

Is there an opportunity for career development in this position?

Yes, there are opportunities for career development and personal growth through training and resources provided by the organization.

How does the company support work-life balance?

The company offers flexible work arrangements to support work/life balance.

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.