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Associate Fraud & Claims Operations Representative

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Hyderabad, +1
  • 20d left

AI generated summary

  • You need 6+ months of customer service experience or equivalent through work, training, military, or education.
  • You will capture claim details, research and update claims status, improve customer experience, handle support tasks, interact with colleagues, and escalate issues as needed.

Requirements

  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Responsibilities

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

FAQs

What is the main purpose of the Associate Fraud & Claims Operations Representative role?

The main purpose of the role is to support and capture pertinent information from customers about their claims, conduct research on claims status, identify improvement opportunities for customer experience, and provide exceptional customer service in a call center environment.

What are the required qualifications for this position?

The required qualifications include 6+ months of customer service experience or equivalent demonstrated through a combination of work experience, training, military experience, or education.

Is training provided for new employees?

Yes, training is typically provided to new employees to ensure they are equipped to handle claims and customer service inquiries effectively.

What kind of work environment can I expect in this role?

You can expect a call center environment where you'll be interacting with customers and colleagues, balancing exceptional customer service with investigative research.

Are there opportunities for career advancement within this role?

Yes, there may be opportunities for advancement as you gain experience and demonstrate your skills, with potential to move into more senior roles in fraud and claims operations.

What kind of support will be provided by management?

You will receive direction from your team lead and can escalate questions and issues to more experienced roles to ensure you have the support needed to succeed in your duties.

Is experience in the banking industry required for this role?

Experience in the banking industry is not explicitly required; however, any relevant experience in customer service or investigations may be beneficial.

Can applicants from diverse backgrounds apply for this role?

Yes, Wells Fargo values diversity and encourages applications from all qualified candidates regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, and other protected status.

What is the end date for posting this job?

The job posting end date is February 27, 2025, but it may come down early due to a high volume of applicants.

Is there a drug and alcohol policy I need to be aware of?

Yes, Wells Fargo maintains a drug-free workplace and has a drug and alcohol policy in place.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.