FAQs
What is the main purpose of the Associate Fraud & Claims Operations Representative role?
The main purpose of the role is to support and capture pertinent information from customers about their claims, conduct research on claims status, identify improvement opportunities for customer experience, and provide exceptional customer service in a call center environment.
What are the required qualifications for this position?
The required qualifications include 6+ months of customer service experience or equivalent demonstrated through a combination of work experience, training, military experience, or education.
Is training provided for new employees?
Yes, training is typically provided to new employees to ensure they are equipped to handle claims and customer service inquiries effectively.
What kind of work environment can I expect in this role?
You can expect a call center environment where you'll be interacting with customers and colleagues, balancing exceptional customer service with investigative research.
Are there opportunities for career advancement within this role?
Yes, there may be opportunities for advancement as you gain experience and demonstrate your skills, with potential to move into more senior roles in fraud and claims operations.
What kind of support will be provided by management?
You will receive direction from your team lead and can escalate questions and issues to more experienced roles to ensure you have the support needed to succeed in your duties.
Is experience in the banking industry required for this role?
Experience in the banking industry is not explicitly required; however, any relevant experience in customer service or investigations may be beneficial.
Can applicants from diverse backgrounds apply for this role?
Yes, Wells Fargo values diversity and encourages applications from all qualified candidates regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, and other protected status.
What is the end date for posting this job?
The job posting end date is February 27, 2025, but it may come down early due to a high volume of applicants.
Is there a drug and alcohol policy I need to be aware of?
Yes, Wells Fargo maintains a drug-free workplace and has a drug and alcohol policy in place.