FAQs
What is the main responsibility of the Associate Fraud & Claims Operations Representative?
The main responsibility includes supporting and capturing all pertinent information from customers about their claims, conducting research, providing updates on the status of claims, and identifying opportunities to improve customer experience.
What qualifications are required for this position?
The required qualification is 6+ months of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education.
Is there a specific work environment for this role?
Yes, this role involves performing routine customer support tasks in a call center environment.
How does Wells Fargo approach diversity and inclusion?
Wells Fargo believes in diversity, equity, and inclusion in the workplace and welcomes applications from all qualified candidates, regardless of various protected characteristics.
What should I do if I need a medical accommodation during the application process?
You can request a medical accommodation during the application or interview process by visiting Disability Inclusion at Wells Fargo.
Is there a focus on risk management in this role?
Yes, employees in this role are accountable for executing all applicable risk programs, adhering to policies and procedures, and making sound risk decisions.
Can you provide information about the drug and alcohol policy?
Wells Fargo maintains a drug-free workplace, and more information about the Drug and Alcohol Policy can be found on their website.
Will I receive support from a team lead in this position?
Yes, you will receive direction from a team lead and will have the opportunity to escalate questions and issues to more experienced roles.
How can I improve customer experience while handling claims?
You can improve customer experience by conducting thorough research of complex account activity and taking appropriate actions to handle the claims effectively.