Associate, HR Service Center

Dec 19

Applications are closed

Job
Full-time
Entry Level
Customer Relations
People, HR & Administration
United States
Remote

Requirements

Education: High School Diploma or GED (accredited).
Experience: No previous years of experience (in addition to education requirement).
Preferred: SHRM Certified Professional (SHRM-CP) credential, PHR Certification, etc.
Intermediate Microsoft excel, Outlook, Word, and PowerPoint skills.
Strong communication skills (both verbal and written).
Normal setting for this job is an remote.

Responsibilities

Handles incoming telephone calls / emails in accordance with service model.
Responds to general inquiries concerning transition activities in accordance with established policies and procedures.
Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
May provide assistance with People Support Center projects, as needed, to support both internal and external business partners.
Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc.
May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
Processes all salary changes due to merit increases, promotions, or range adjustments. Ensures that all necessary information has been received, information accurately entered into the online system. Reviews and submits updates for the HRIS and provides reports as needed.
Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns.
Answers benefits questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and benefits and risk management to resolve problems and clarify benefits.
Ensures that all necessary forms and documentation are completed for any leave of absence, short term or long-term disability claims, worker’s compensation claims and ADA accommodations. Ensures that all parties (Managers, HR, etc.) are kept informed, and that proper follow up is conducted.
Ensures all necessary new hire forms and documents are completed and returned. Enters new employee information into computer data base, working closely with Payroll, IT, and Security (I-9, employee badge). Sets up all necessary personnel files, answers questions, and follows up as needed.
Assists with processing of terminations. Processing final paycheck and vacation payouts. Answers questions from managers or employees on the termination process.
Handles and maintains all files and records for personnel file.
Makes photocopies: mails, scans and emails document and performs other clerical functions.
Participates as an active member of one or more cross-functional special project teams.

FAQs

Do we support remote work?

Yes, this position is remote.

Is prior HR experience required for this role?

No, previous years of experience are not required, although some education is necessary.

What qualifications are preferred for candidates applying to this job?

Preferred qualifications include SHRM Certified Professional (SHRM-CP) credential or PHR Certification.

What is the hourly pay range for this position?

The expected hourly range for this position is $19.00 - $22.00.

What types of questions will I be answering in this role?

You will respond to inquiries related to HR policies, benefits, payroll, leave of absence, and general employee support.

What office applications should I be familiar with for this job?

You should have intermediate skills in Microsoft Excel, Outlook, Word, and PowerPoint.

What type of environment does this job offer?

The job offers a normal setting that is remote, with reasonable accommodations available for individuals with disabilities.

Does this position involve any supervisory responsibilities?

No, this job has no supervisory duties.

What benefits do eligible employees receive?

Eligible employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, Pension, and paid time off.

How can I apply for this position?

If you are interested in this opportunity, please click the "Apply" button to submit your application.

WM

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive. WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.