FAQs
What are the primary responsibilities of an Associate Loan Servicing Representative?
The primary responsibilities include supporting loan servicing tasks such as reviewing loan disbursement requests, processing disbursements, preparing loan demands, and identifying opportunities for process improvement within established procedures.
What qualifications are required for this position?
Candidates must have 6+ months of Loan Servicing experience or equivalent experience demonstrated through a combination of work experience, training, military experience, or education.
Is prior experience in customer service essential for this role?
While not explicitly stated, experience in customer service could be beneficial as the role involves responding to inquiries from customers and other stakeholders.
How does Wells Fargo promote diversity in its hiring process?
Wells Fargo values diversity, equity, and inclusion and welcomes applications from all qualified candidates regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, and other protected statuses.
What should I expect in terms of training and supervision?
You will regularly receive direction from Loan Servicing supervisors and will escalate customer questions and issues to more experienced individuals as needed.
Are there opportunities for process improvement within this role?
Yes, you will have the opportunity to identify areas for improvement in the loan servicing process while adhering to established procedures.
What type of inquiries will I be handling in this position?
You will respond to written and phone inquiries of low to moderate complexity pertaining to loans and various areas within the Loan Servicing functional area.
Is there a specific end date for the job posting?
Yes, the job posting will remain open until February 6, 2025, but it may come down early due to a high volume of applicants.
What is Wells Fargo’s drug and alcohol policy?
Wells Fargo maintains a drug-free workplace, and further information can be found in their Drug and Alcohol Policy.
Are applicants with disabilities accommodated during the recruitment process?
Yes, accommodations for applicants with disabilities are available upon request in connection with the recruitment process.