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Associate Managing Consultant, Specialized Product Delivery

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Mastercard

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
  • Dubai
  • Quick Apply

AI generated summary

  • You need 7-9 years in card operations, strong knowledge of regulations, gap analysis skills, project management experience, chargebacks expertise, and travel readiness.
  • You will manage card operations, improve processes, support audits, enhance service standards, mentor staff, and drive client satisfaction while ensuring operational efficiency and compliance.

Requirements

  • 7 to 9 years of experience in managing Card Business Operations and must have thorough knowledge of all aspects of Card Operations including Visa / MasterCard regulations.
  • The candidate should have prior experience in cards operations/cards technology and must be well versed with various card related systems and processes
  • Experience Operations Lead for a large bank would be preferred
  • The candidate should be able to conduct a detailed gap analysis of processes, controls, structures and provide remedial actions
  • The candidate should have excellent delivery and project management skills to execute remedial actions by working with various stakeholders across the cards eco system.
  • Chargebacks, settlement and reconciliation experience is must.
  • Analytical skills
  • Willingness to travel

Responsibilities

  • Support in managing all Operational and Administrative activities within client’s card Operations and maximize the profitability of the cards business by ensuring that such activities are carried out with maximum efficiency, security & control and that quality service is provided to both internal & external customers by agreed service standards, by managing costs through operational efficiencies, controls and optimized level of staff performance through motivation, guidance & training.
  • Support review of card operations activities from card production to delivery to identify any gaps and recommend opportunities for improvements through process, technology, outsourcing etc
  • Support review of card settlement and reconciliation activities to identify any gaps and recommend opportunities
  • Support in conducting a detailed drill down of the cards issuing and acquiring GL structure to understand entries and allocations to identify gaps and present/execute remedial action plans
  • Support review card authorization/approval rates to present remedial actions and improve customer experience
  • Support review chargeback and dispute resolution process to identify weaknesses and provide support
  • Support and provide guidance on validation of cards business profit and expense lines to identify any leakages and optimize P&L
  • Support to develop and maintain a robust Card Operations for cards business and ensure that the operational procedures conform to the client’s standard of quality, operational efficiency and controls and include effective internal controls to manage operational risks and stand the test of audit.
  • Support operational health of Card Operations through constant process improvements including process / system solutions for improved service, efficiency, controls and security of operations.
  • Continuously review, recommend and implement improvements / enhancements to operational procedures & workflow within Card Operations.
  • Help client to establish and monitor operational performance standards, service standards, and service level agreements (both internal within the bank and external with service providers) for all aspects of operational performance / service delivery within Card Operations to ensure a very high level of both internal and external customer satisfaction.
  • Work closely with Service Quality functions and ensure effective complaint management & handle customer complaints and enquiries when escalated and channel feedback into process improvements.
  • Ensure that all facilities within Card Operations are always maintained in good condition in order to eliminate possible downtime.
  • Provide counselling, mentoring, motivation, guidance and training to all staff in Card Operations to ensure that performance is optimized through a high level of staff morale/initiative/development.
  • Work closely with Sales functions & Branches to ensure that all operational support is addressed whenever a new product or new product features are launched in the market.
  • Work closely with Projects & IT to ensure that all operational supports are addressed on new system initiatives / enhancements / on-going business needs.
  • Maximize both internal and external customer satisfaction through customer-focused operations and policies, implementation and monitoring of service standards, and effective complaint management.
  • Keep Head of Operations advised of any material operational / process weaknesses and non-compliance with controls in Card Operations.
  • Support in delivery of large programs for clients from initiation to benefit realization
  • Successful execution of projects across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction
  • Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm
  • Identify new business opportunities to support clients with Mastercard solutions

FAQs

What is the main purpose of the Associate Managing Consultant, Specialized Product Delivery role?

The main purpose of the role is to support and manage operational and administrative activities within the client’s card operations, ensuring efficiency, security, and quality service while maximizing the profitability of the cards business.

What are the key responsibilities associated with card operations in this position?

Key responsibilities include managing card production and delivery, reviewing settlement and reconciliation activities, analyzing card authorization rates, resolving chargebacks, optimizing business profitability, and maintaining operational efficiency.

What qualifications are required for this role?

Candidates should have 7 to 9 years of experience in managing card business operations, thorough knowledge of card operations regulations, experience in card technology, and strong project management skills.

Is experience in chargebacks and reconciliation necessary for this job?

Yes, experience in chargebacks, settlement, and reconciliation is a must for this position.

Will travel be required for this role?

Yes, there is a willingness to travel associated with this position.

What type of analytical skills are preferred for this position?

Strong analytical skills are preferred, particularly in conducting detailed gap analyses of processes, controls, and structures to identify and implement remedial actions.

How does this role interact with clients?

The role involves developing strong bonds with clients, acting as a go-to resource, identifying new business opportunities, and ensuring a high level of customer satisfaction.

Are there any specific project management skills required for this role?

Yes, excellent delivery and project management skills are required to execute remedial actions effectively while working with various stakeholders within the card ecosystem.

What is the focus regarding operational performance within card operations?

The focus is on establishing and monitoring operational performance standards, ensuring compliance with service agreements, and continuously improving service quality to enhance customer satisfaction.

What corporate security responsibilities are associated with this role?

Individuals in this position are expected to abide by Mastercard’s security policies, ensure confidentiality and integrity of information, report security breaches, and complete mandatory security training.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.