FAQs
What are the main responsibilities of the Associate Operations role?
The main responsibilities include executing issue/query resolution, ensuring proper documentation and follow-ups, resolving telephone and written queries, maintaining service accuracy through compliance, and identifying process improvements.
Are there any specific qualifications required for this position?
Yes, candidates must be able to work evening/night shifts, show flexibility to adapt to changing business needs, and be willing to participate in training sessions and travel through company-provided cabs.
Is overtime required for this job?
Yes, occasional extended work hours and weekends may be required to meet deadlines.
What is the importance of service level agreements (SLAs) in this role?
Meeting SLAs is crucial as it ensures that workflows are closed out correctly and participant issues are resolved in compliance with agreed-upon timeframes.
Where is the Associate Operations position located?
This position can be based in Chennai or Gurgaon.
Is prior experience in operations necessary for this role?
While specific prior experience may not be listed, familiarity with issue resolution and quality service delivery can be beneficial.
How does the Associate Operations team identify process improvements?
The team identifies process improvements by recognizing issues, process delays, and quality problems and then recommends solutions in collaboration with the Delivery Manager and Operations Manager.
What is the expected working environment for this role?
The role requires a fast-paced working environment with collaboration alongside team members and management to address participant issues effectively.
Are there opportunities for training and development in this position?
Yes, participation in training sessions and meetings is expected, which offers opportunities for professional development.