Logo of Huzzle

Associate Operations

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Chennai
  • Quick Apply

AI generated summary

  • You must work evening/night shifts, adapt to changing business needs, occasionally extend hours/weekends, participate in training and meetings, and be willing to travel via company cabs.
  • You will resolve queries, ensure documentation and compliance, maintain SOPs, implement process improvements, and meet service level agreements while delivering quality service.

Requirements

  • Ability to work evening/night shifts.
  • Shows flexibility to adapt to the changing needs of the business
  • Occasional extended work hours/weekends to meet deadlines
  • Participation in training sessions, presentations and meetings
  • Willing to travel through company provided cabs

Responsibilities

  • Executes Issue/Query Resolution
  • Ensuring proper documentation and follow-ups
  • Telephone and written queries resolution as per the standard procedures
  • Ongoing delivery of quality service
  • Ensure service accuracy through compliance (TAT)
  • Maintain documentation of SOP's/Operating Instructions
  • Identify, share, and implement process Improvements
  • Compliance to TRBS & MIS
  • Processes are thoroughly executed
  • All Service Level Agreements (SLA) are met (workflow closeout, etc.)
  • Ensure information is processed in an accurate and timely manner in order to achieve agreed

FAQs

What are the main responsibilities of the Associate Operations role?

The main responsibilities include executing issue/query resolution, ensuring proper documentation and follow-ups, resolving telephone and written queries, maintaining service accuracy through compliance, and identifying process improvements.

Are there any specific qualifications required for this position?

Yes, candidates must be able to work evening/night shifts, show flexibility to adapt to changing business needs, and be willing to participate in training sessions and travel through company-provided cabs.

Is overtime required for this job?

Yes, occasional extended work hours and weekends may be required to meet deadlines.

What is the importance of service level agreements (SLAs) in this role?

Meeting SLAs is crucial as it ensures that workflows are closed out correctly and participant issues are resolved in compliance with agreed-upon timeframes.

Where is the Associate Operations position located?

This position can be based in Chennai or Gurgaon.

Is prior experience in operations necessary for this role?

While specific prior experience may not be listed, familiarity with issue resolution and quality service delivery can be beneficial.

How does the Associate Operations team identify process improvements?

The team identifies process improvements by recognizing issues, process delays, and quality problems and then recommends solutions in collaboration with the Delivery Manager and Operations Manager.

What is the expected working environment for this role?

The role requires a fast-paced working environment with collaboration alongside team members and management to address participant issues effectively.

Are there opportunities for training and development in this position?

Yes, participation in training sessions and meetings is expected, which offers opportunities for professional development.

Finance
Industry
5001-10,000
Employees
1860
Founded Year

Mission & Purpose

Guardian Life has been a trusted resource for over 160 years, dedicated to making a difference in people’s lives during critical moments. Serving 29 million consumers, Guardian helps individuals and families prepare for the future, supports business owners in caring for their employees, and assists people in recovering from unexpected loss. As a modern mutual insurance company, Guardian focuses on creating value beyond dividends by investing in its employees, fostering an inclusive culture, and uplifting communities through impactful programs. Their core values—doing the right thing, valuing people, shaping the future together, and going above and beyond—guide their mission to protect what matters most.