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Associate - PMO/Project Management

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American Express

1mo ago

  • Job
    Full-time
    Junior Level
  • Brighton & Hove

AI generated summary

  • You need a relevant degree, project management experience in Fintech, strong Excel & PowerPoint skills, stakeholder management, and a solid grasp of user experience principles.
  • You will support project managers by preparing materials, arranging meetings, resolving issues, maintaining project plans, reviewing change requests, and collaborating with global teams on tasks.

Requirements

  • Minimum Qualifications
  • A bachelor’s degree in Business, Marketing, Engineering, or related field.
  • Proven experience in Programme or Project Management
  • Experience working with Financial Services, ideally within in Fintech, Payment’s processor, or Credit Card environment as a Programme or Project Manager, or similar role
  • Project management or PMO in large change programs within financial services.
  • Excellent Microsoft Excel & PowerPoint skills
  • Exceptional attention to detail and highly organized
  • Experience managing successful small business and technology change projects in Payments within Financial Services. (2 Years + experience)
  • Experience of planning and controlling project/PMO delivery
  • Strong stakeholder management - Ability to build working relationships with key business stakeholders and business SMEs.
  • Lead the governance structure that drives clear ownership, decision making, and risk management.
  • Lead updates of the program/projects you own across multiple stakeholders within the business.
  • Work with cross-functional teams to ensure seamless integration of product development with other workstreams, including payments operations, legal, and marketing.
  • Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners and regulators.
  • A strong understanding of user experience and design principles to ensure the product meets market needs.

Responsibilities

  • Support the project and program manager in the preparation of materials.
  • Arrange workstream update meetings
  • Identify challenges and proactively seek to resolve or escalate risk and issues in a timely and well-articulated manner to the projects by engaging relevant stakeholders and PMs
  • Produce accurate and insightful project update materials and artifacts, tailoring to various forums and committees
  • Liaise with Project Leads and Stakeholders to understand/cascade guidance and requirements, ensuring adherence to PMO standards
  • Manage and maintain Project Plan standards
  • Provide regular quality checks of Milestones, Deliverables, Tasks within Project Plans
  • Review Change Request Forms and confirm required sign-offs
  • Leverage Project Tracking tools and provide update/reports on an ad-hoc basis
  • Lead in the collating and obtaining sign off for status reports for Large programmes (10+ projects)
  • Provide ad hoc data analysis.
  • Work in collaboration with a global team on day-to-day tasks and strategic initiatives.

FAQs

What is the job title for this position?

The job title for this position is Associate - PMO/Project Management.

What team will this position be part of?

This position will be part of the Global Merchant & Network Services group (GMNS), specifically within the Network & Acquirer Solutions (NAS) team.

What qualifications are required for this role?

A bachelor’s degree in Business, Marketing, Engineering, or a related field is required, along with proven experience in Programme or Project Management, preferably within Financial Services.

How many years of experience in project management is preferred for this role?

A minimum of 2 years of experience managing successful small business and technology change projects in Payments within Financial Services is preferred.

What skills are essential for succeeding in this role?

Essential skills include excellent Microsoft Excel and PowerPoint skills, exceptional attention to detail, strong stakeholder management abilities, and a strong understanding of user experience and design principles.

What type of projects will the Associate be working on?

The Associate will work on a large-scale, multi-year initiative supporting a cutting-edge multi-rail payment service that unifies various payment types under a single platform.

What will the Associate be responsible for coordinating?

The Associate will be responsible for coordinating cross-functional teams, managing business and technology stakeholders, and ensuring the initiative meets its objectives within scope, time, and budget.

What kind of benefits does American Express offer to employees in this role?

American Express offers competitive base salaries, bonus incentives, comprehensive medical, dental, and vision insurance, flexible working models, generous paid parental leave policies, wellness center access, counseling support, and career development opportunities.

Is experience in the fintech or payments industry required?

Yes, experience working within the fintech, payments processor, or credit card environment as a Programme or Project Manager, or in a similar role is preferred.

Will there be opportunities for career development in this position?

Yes, there will be opportunities for career development and training as part of your journey at American Express.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.