FAQs
What qualifications are required for the Associate Technical Account Manager position?
The minimum qualifications include a Bachelor's degree in Computer Science, Engineering, or a related technical field, along with 5 years of experience in a customer-facing role, and experience supporting customers in cloud operations or IT consulting.
Is an advanced degree preferred for this role?
Yes, a Master's degree or an MBA in a Management, Technical, or Engineering field is preferred.
What type of experience is beneficial for this position?
Beneficial experience includes translating business requirements into technological solutions, application or workload migration to public cloud providers, and collaborating with various stakeholders to deliver high-impact solutions.
What communication skills are important for the Associate Technical Account Manager?
Excellent written and verbal communication, presentation, problem-solving, and client management skills are important for this role.
What will my main responsibilities be in this role?
Main responsibilities include leading customer adoption of Google Cloud, advocating for customer needs, developing relationships with stakeholders, planning customer events and launches, and creating best practices from customer engagements.
Will I be required to engage with various stakeholder groups?
Yes, you will regularly engage with enterprise leadership and a cross-functional, geographically dispersed team.
How does this role contribute to customer success?
This role contributes to customer success by providing technical guidance, managing timelines and milestones, and resolving issues to ensure smooth implementation of Google Cloud services.
Is experience in cloud technology essential for this position?
Yes, experience in cloud operations and IT consulting is essential for effectively supporting customers and managing their Google Cloud transformation journey.
What is the work environment like for the Associate Technical Account Manager?
The work environment is dynamic, involving interactions with cross-functional teams, developers, and support staff to ensure customer satisfaction and successful cloud adoption.
Does Google have an equal opportunity employment policy?
Yes, Google is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of various personal characteristics.