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Automation & CRM Business Analyst

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FARFETCH

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • Data
    Business, Operations & Strategy
  • Porto
  • Quick Apply

AI generated summary

  • You should have experience in process improvement, automation, or Salesforce, strong communication skills, and a passion for learning. Knowledge of programming and methodologies like Six Sigma is a plus.
  • You will liaise with SMEs and Engineering, identify automation opportunities, document initiatives, support testing, and enhance existing CRM solutions for improved efficiency and value.

Requirements

  • Previous experience in Process improvement, design and/or RPA or Salesforce
  • An avid learner with a passion for Continuous Improvement, Business Processes, and Automation
  • Fluent in English, both written and spoken, with excellent documentation and communication skills
  • Previous experience or expertise in C#, AppScript, Python, Salesforce and UiPath would be a plus
  • Knowledge of Six Sigma, Design Thinking, or Agile methodologies is highly valued

Responsibilities

  • Act as a liaison between Business SMEs and the Engineering teams, ensuring clear communication and alignment
  • Identify and assess opportunities to leverage automation for improving services for customers and employees alike in Farfetch
  • Design and document automation initiatives, ensuring all requirements are clear, comprehensive, and actionable
  • Support and collaborate during the testing phase of new automations, ensuring quality and functionality
  • Maintain and enhance existing automation & CRM solutions, identifying improvement opportunities to maximize efficiency and value

FAQs

What is the main responsibility of the Automation & CRM Business Analyst at Farfetch?

The main responsibility is to act as a liaison between Business Subject Matter Experts (SMEs) and the Engineering teams, ensuring clear communication and alignment while identifying and designing automation initiatives that enhance services for customers and employees.

Which skills are preferred for this position?

Preferred skills include previous experience in process improvement, design, RPA, or Salesforce, as well as knowledge of programming languages like C#, AppScript, Python, and experience with tools like UiPath.

Is experience in Six Sigma or Agile methodologies valuable for this role?

Yes, knowledge of Six Sigma, Design Thinking, or Agile methodologies is highly valued for this position.

What should candidates possess in terms of communication skills?

Candidates should be fluent in English, both written and spoken, and possess excellent documentation and communication skills.

What benefits does Farfetch offer to its employees?

Farfetch offers health insurance for the whole family, a flexible working environment, extra days off, a sabbatical program, training opportunities with free access to Udemy, and a flexible benefits program.

Will I need to conduct any testing as part of this role?

Yes, the role involves supporting and collaborating during the testing phase of new automations to ensure quality and functionality.

What location is the Porto office situated in?

The Porto office is located in Portugal's vibrant second city, known for its creative and cozy environment.

Are there opportunities for professional development within the company?

Yes, Farfetch provides training opportunities and free access to Udemy for employees to foster professional growth.

Does Farfetch have a commitment to equal opportunities in hiring?

Yes, Farfetch is an equal opportunities employer, ensuring that all applicants are treated equally and fairly throughout the recruitment process.

Is Farfetch involved in any fraudulent recruitment practices?

No, Farfetch is committed to maintaining a legitimate recruitment process and warns candidates against fraudulent activities that may falsely claim to represent the company.

The Global Platform For Luxury

Technology
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.