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Automotive Receptionist

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XA Group

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You need prior receptionist or customer service experience, ideally in automotive, strong communication skills, a professional appearance, computer proficiency, and a high school diploma or equivalent.
  • You will greet customers, assist inquiries, manage appointments, check messages, confirm vehicle pickups, notify customers on deliveries, and send daily estimates to the insurance company.

Requirements

  • Previous experience in a receptionist or customer service role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Professional appearance and demeanor.
  • Proficiency in using computer systems, including Microsoft Office and CRM software.
  • High school diploma or equivalent.

Responsibilities

  • Greet and welcome customers in a friendly and professional manner.
  • Assist customers with inquiries and direct them to the appropriate department or personnel.
  • Coordinate with service advisors to manage appointment slots and ensure efficient service operations.
  • Check for any messages from customers received overnight or early in the morning.
  • Respond to urgent queries and categorize messages that need further attention.
  • Confirm that all vehicles scheduled for pickup from the previous day have been picked up from addenda.
  • Cross-check with the pickup schedule to ensure none were missed.
  • Identify vehicles ready for delivery.
  • Notify customers via WhatsApp and phone calls regarding the delivery status.
  • Prepare and send the daily estimate email to insurance company.

FAQs

What are the primary responsibilities of an Automotive Receptionist?

The primary responsibilities include greeting and welcoming customers, assisting with inquiries, coordinating appointments with service advisors, managing communication between customers and the service team, and providing updates to customers about their vehicle's delivery status.

Is previous experience required for this position?

Yes, previous experience in a receptionist or customer service role, preferably in the automotive industry, is required.

What skills are essential for success in this role?

Essential skills include excellent communication and interpersonal abilities, proficiency in computer systems (including Microsoft Office and CRM software), and a professional appearance and demeanor.

What is the salary range for this position?

The salary range for this position is between 3,000 د.إ and 3,500 د.إ a month.

What qualifications do candidates need to apply for this job?

Candidates need to have a high school diploma or equivalent and experience in a relevant role.

Will training be provided for new employees?

Yes, training will be provided to ensure new employees understand the dealership's systems and procedures.

Do we offer any benefits along with the salary?

Specific benefits details will be shared during the interview process, but we generally provide standard benefits associated with the role.

How can I apply for this position?

Interested candidates can apply by submitting their resume and cover letter through our website or by contacting our HR department directly.

What is the work schedule for an Automotive Receptionist?

The work schedule typically includes regular business hours, but some flexibility may be required based on dealership needs.

What kind of tools or software will I need to use in this role?

You will need to be proficient in Microsoft Office and CRM software, as these tools are crucial for managing customer inquiries and appointments.

Engineering The Motor Claims And Repair Ecosystem Of The Future

Automotive
Industry
51-200
Employees
2018
Founded Year

Mission & Purpose

XA Group, headquartered in Dubai, is a leading innovator in the automotive industry. We specialize in providing cutting-edge Aftersales Solutions through a Software as a Service (SAAS) platform across the Middle East, South Asia, and Europe. XA Group aims to provide vertically integrated, full-stack solutions. We cover all aspects of the aftersales process, benefiting various stakeholders in the automotive industry, including customers, Bodyshop networks, Original Equipment Manufacturers (OEM) dealers, and insurance providers. We leverage advanced technologies such as AI, and IoT, to create digital solutions. Join us and be a part of an exciting journey to revolutionize the automotive industry.