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AVP-Service Designer - C12 -

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Citi

Aug 1

Applications are closed

  • Job
    Full-time
    Senior Level
  • Irving

Requirements

  • 5-8 years in Service Design, Design Strategy, Human Centered Design, Design Thinking Tools and Methods, or relevant experience
  • Comfortable working with senior executives to deliver
  • Strong analytical and quantitative skills; Data driven and results-oriented
  • Experience delivering with an agile methodology
  • Experience in affecting large culture change
  • Experience leading infrastructure programs
  • Skilled at working with third party service providers
  • Excellent written and oral communication skills
  • Bachelor’s/University degree or equivalent experience

Responsibilities

  • Develop frameworks that support our evolving organization, including experience mapping, cross-functional collaboration activities, vision storyboard, and service blueprints
  • Work with Product Manager, Developers, and fellow Designers to coordinate research activities, strategy sessions, ideation, design and testing of new product and service concepts
  • Influence stakeholders with compelling visual and verbal storytelling, gather and incorporate feedback, and foster alignment through strategic vision and creative innovation
  • Identifies, understands and represents the customer’s needs in the development of products, channels, and new opportunities for the company
  • Understand the business objectives, user needs, and UX goal scopes
  • Incorporate technical and business requirements to create intuitive user-centered solutions
  • Familiarize yourself with Americans With Disabilities Act (ADA) fundamentals to incorporate into designs
  • Keep up to date on current design tools and trends
  • Effectively deliver according to timelines and escalate if issues arise where timelines cannot be met
  • Be open to feedback from multiple stakeholders and incorporate feedback with a positive attitude
  • Support your team in ways that may not be outlined in daily job duties
  • Offer knowledge transfer sessions and help with on the job training new employees to get them up to speed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

FAQs

What is the job title for this position?

The job title is AVP-Service Designer - C12.

What are the primary responsibilities of the Service Designer?

The primary responsibilities include developing frameworks that support the organization, coordinating research activities, influencing stakeholders, understanding customer needs, incorporating business requirements, and providing coaching and training to new recruits.

What qualifications are required for this role?

The role requires 5-8 years of experience in Service Design or relevant fields, strong analytical and quantitative skills, experience with agile methodologies, and excellent communication skills.

What is the education requirement for this position?

A Bachelor’s/University degree or equivalent experience is required.

What skills are essential for this role?

Essential skills include proficiency in design thinking tools and methods, strong analytical and quantitative skills, and the ability to work effectively with senior executives and third-party service providers.

Where is the primary location for this role?

The primary location for this role is in Irving, Texas, United States.

What is the salary range for the position?

The primary location full-time salary range is $107,120.00 - $160,680.00.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development, including knowledge transfer sessions and on-the-job training for new employees.

Does this role involve working with a team?

Yes, the role involves collaborating closely with Product Managers, Developers, and fellow Designers, as well as assuming informal/formal leadership within teams.

Does the company provide employee benefits?

Yes, Citi offers competitive employee benefits, including medical, dental & vision coverage, 401(k), life and accident insurance, wellness programs, and paid time off packages.

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.