B2B Account Manager

Wayfair

Sep 20

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Sales & Business Development
United Kingdom, +11
Remote

Requirements

Location: This is a work from home position where you will be working virtually.
Sales Experience: 1 - 3 years of previous outbound sales experience with previously demonstrated success in meeting or exceeding KPI’s or performance metrics
Book Management: 1+ year of book management experience (B2B sales preferred)
B2B Knowledge: B2B sales knowledge, strong business acumen, and ability to execute project needs analysis
Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry
Ownership: Taking ownership for driving your professional and sales development plans to remain aligned with the business expectations.
Effective Communications: Strong command of written and verbal communications to drive your performance.
Technical Proficiency: Experience with email, video conferencing, CRM, and spreadsheets (Proficiency with Salesforce.com, Google Suite, Zoom/Google Meet, and previous experience working remotely are all preferred qualifications)
Schedule Adherence: If not located in Eastern Time Zone (ET), you must be able to commit to logging on at your time zone equivalent of 8AM ET
Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.

Responsibilities

Manage Sales Portfolio: You are responsible for effectively maintaining and growing your book of business quarter over quarter by applying the Wayfair sales process and managing a pipeline of opportunities.
Build Rapport and Influence Sales: Conduct engaging conversations through phone and email outreach with the objective of growing customer relationships through repeat sales and a continuous pipeline of opportunity.
Meet a High Performance Bar: You will meet or exceed all sales metrics, not limited to but including, revenue and productivity goals.
Provide a Top Tier Customer Experience: You’ll support customer experience from enrollment through mature customer relationships as they expand their business with Wayfair Professional
Effectively Time Manage: Schedule appointments and assist customers with purchasing from the Wayfair Professional site leveraging strong product knowledge, sourcing and industry expertise.
Provide Subject Matter Expertise: Act as a subject matter expert on Wayfair Professional’s comprehensive value, product and service capabilities.
Collaborate: Effectively work alongside peers, partners, and suppliers to provide an exceptional customer experience.
Problem Solve: Exhibit a problem solving, solution driven mindset in all situations
Act as a Brand Ambassador: Embody the Wayfair People Principles as a North Star in all your work to provide a first class customer experience.

FAQs

What will I be responsible for as a B2B Account Manager?

As a B2B Account Manager, you will be responsible for owning, managing, and growing a book of business among various industries, establishing new relationships, prospecting new opportunities, and growing existing accounts through proactive sales outreach.

What kind of sales experience is required for this position?

The role requires 1 - 3 years of previous outbound sales experience with demonstrated success in meeting or exceeding performance metrics.

Is this a remote position?

Yes, this is a work-from-home position, allowing you to work virtually.

What are the primary responsibilities of managing my sales portfolio?

You will effectively maintain and grow your book of business quarter over quarter by applying the Wayfair sales process and managing a pipeline of opportunities.

How important is collaboration in this role?

Collaboration is essential; you will need to effectively work alongside peers, partners, and suppliers to provide an exceptional customer experience.

What are the benefits offered to employees?

Benefits include health, dental, and vision insurance from Day 1, immediate PTO accrual, 401(k) savings with company match, employee discounts, bonuses, tuition reimbursement, and referral bonuses among others.

Will I receive sales training before starting this role?

Yes, Wayfair offers mandatory sales training to ensure your success, and attendance is required during this initial training period with no accommodations for absences or tardiness.

What are the technical proficiency requirements for this position?

Experience with email, video conferencing, CRM systems, and spreadsheets is important, with proficiency in Salesforce.com, Google Suite, and Zoom/Google Meet preferred.

Is there any specific time zone requirement for this position?

If you are located outside of the Eastern Time Zone (ET), you must be able to log on at your time zone equivalent of 8 AM ET.

How does Wayfair support professional development?

Wayfair offers tuition reimbursement for full-time employees who have been with the company for at least six months, allowing you to pursue pre-approved courses up to a maximum of $5,250 per year.

Wayfair

Retail & Consumer Goods

Industry

10,001+

Employees

2002

Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.