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B2C Spanish Bilingual Sales Agent

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Wayfair

9d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • United Kingdom, +15
    Remote

AI generated summary

  • You must be 18+, have 1+ year of sales experience, fluent in Spanish and English, possess a high school diploma, adapt quickly, multitask, and have a private workspace with required internet speed.
  • You’ll handle 40-50 inbound sales calls daily, engage with customers, communicate effectively, upsell products, and collaborate with suppliers while maintaining professionalism in a virtual setting.

Requirements

  • You must be 18 years of age or older
  • Sales Experience: 1+ year of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics. (call center, retail, or virtual environments preferred)
  • Mandatory Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.
  • Bilingual Spanish: You must be able to fluently speak Spanish and English in a business setting.
  • Technical Proficiency: Ability to effectively navigate multiple software systems and tools while also having a level of comfort with learning new tools or systems. Google, Microsoft office, email platforms, video conferencing, team collaboration software, navigating multiple screens, spreadsheets, etc. are highly beneficial experiences.
  • Education: High school diploma or equivalent is required. Some college preferred
  • Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry.
  • Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.
  • Internet Speed Requirements: You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair
  • Private Workspace: This is a work from home position where you will be working virtually. A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)

Responsibilities

  • Handle a High Volume of Contacts: This is a virtual, inbound sales role where you will handle inbound sales calls, (approximately ~40-50 a day). This is a fast paced environment and highly structured where you will quickly build rapport, assist customers with questions, finding items, and purchasing those items.
  • Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible.
  • Practice Patience and Communicate Effectively: Exercise patience, active listening, and provide clear, concise information. Effective communication is essential in addressing customer questions and creating memorable experiences that build trust and satisfaction.
  • Engage with Suppliers for Complete Customer Solutions: When necessary, reach out to product suppliers to obtain details or information not readily available on our website. This extra step ensures we meet customer needs comprehensively and with confidence.
  • Adhere to Structured Sales Process: Follow our established call flow, including asking probing questions, confidently assuming the sale, and building rapport. These steps are key to consistently delivering a high-quality, customer-centered experience.
  • Think Critically and Maximize the Customer Experience: Analyze each customer’s unique needs, and proactively offer complementary items through upselling or cross-selling to elevate their overall purchase experience.
  • Drives Performance through Metrics: We measure success based on key operational metrics. Your compensation will be closely aligned with these performance standards, which helps to ensure our goals and your success are interconnected.
  • Stay Focused and Professional: Maintain a distraction-free workspace, enabling you to dedicate your full attention to customers throughout your virtual shift. Being fully present is essential for providing the best possible service.
  • Proficiency with Technology and Adaptability: This role requires familiarity with technology, comfort with multitasking, and flexibility. Stay updated with policy and process changes via email or chat, and be prepared to handle unexpected challenges like connectivity issues or unique inquiries.
  • Active Team Participation: Engage in team activities, such as sales contests, training sessions, and other culture-building events. Your active participation is vital to fostering a collaborative and motivated team environment.
  • Adaptability for Peak Seasons: During peak seasons, be prepared for potential schedule adjustments and mandatory overtime to support our customers and meet seasonal demands.

FAQs

Do we support remote work?

Yes, this position is a fully remote sales role.

What is the pay rate for this position?

The compensation is $16.00 per hour, plus an uncapped monthly bonus, with average earnings estimated at around $23 per hour when combining both.

What are the requirements for this position?

Candidates must have at least 1 year of sales experience, be fluent in both Spanish and English, and meet various technical and workspace requirements.

What are the working hours for this position?

The schedule for this position is an 8-hour shift, Monday to Friday, from 10 AM to 8 PM EST.

Is prior sales experience required?

Yes, a minimum of 1 year of previous sales experience is required to be considered for this position.

What technology skills are needed for this job?

Candidates must have proficiency with technology, including navigating multiple software systems and tools, and be comfortable learning new systems.

Is training provided for new hires?

Yes, there is mandatory training that all new hires must complete, and attendance is required throughout this training period.

What is the internet speed requirement for this job?

Applicants must have a wired internet connection with minimum speeds of 25 Mbps for download and 5 Mbps for upload, as wireless access is not permitted.

Can I work from a shared or noisy environment?

No, candidates must have a private and dedicated workspace that is free from distractions and noise.

Will I receive accommodations if I have a disability?

Yes, Wayfair is committed to providing equal opportunities and will make reasonable accommodations for qualified individuals with disabilities.

How can I check the status of my application?

Applicants can check their application status via the Wayfair careers portal or by contacting their support team for assistance.

What are the growth opportunities at Wayfair?

Wayfair offers rapid growth, constant learning, and dynamic challenges, providing many opportunities for career advancement within the company.

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Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.