Logo of Huzzle

Home

Matches

Explore

Manage

Band 2 Receptionist/Administrator

image

Nottingham University Hospitals NHS Trust

Aug 9

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Nottingham

Similar opportunities

Explore more
N

Junior Clinical Fellow

Job•Nottingham University Hospitals NHS Trust
Mid Level
N

Acute Rescue Team Fellow (to commence in Haematology)

Job•Nottingham University Hospitals NHS Trust
Junior & Mid Level
N

Junior Clinical Fellow in Sexual Health Medicine

Job•Nottingham University Hospitals NHS Trust
Entry & Junior Level
N

Energy & Utilities Manager

Job•Nottingham University Hospitals NHS Trust
Senior Level
N

Clinical Educator

Job•Nottingham University Hospitals NHS Trust
Mid & Senior Level

Requirements

  • - Minimum 3 days per week, full time or part of a job share
  • - Awareness of the need for flexible working arrangements
  • - Prepared to work in all relevant areas of the department and at either site, Nottingham City Hospital, and QMC
  • - Provide a friendly, courteous, and efficient service to patients, visitors, carers, and all users of the service
  • - Enter timely and accurate information into the appropriate computer system for patients attending for examination
  • - Confirm at each patient visit that all recorded details are complete and accurate
  • - Providing an effective administrative service within the department
  • - Respond promptly to in person and telephone queries from all stakeholders
  • - Communicate with clinic staff, colleagues, and patients to explain any delays or problems
  • - Receive referrals for investigations and ensure accurate recording on the appropriate computer systems
  • - Book/cancel/alter appointments following strict guidelines and booking rules
  • - Distribute patient information, patient surveys, and audit paperwork as required
  • - Inform patients of their appointment by letter and send by post within the agreed timescales if appropriate
  • - Communicate with patients about their appointments and examination by telephone
  • - Organise transport and escorts for patients as necessary
  • - Use Trust and local patient computer record systems for recording patient related information
  • - Allocate investigations for reporting by the appropriate person
  • - Preparation of request cards for forthcoming appointments ensuring all documentation is available and complete
  • - Typing of reports in accordance with departmental targets as required
  • - Collate reports prior to forwarding to referrer ensuring all information is correct
  • - Maintain accurate filing systems in own work area
  • - Assist in the induction and training of new team members
  • - Assist the clinical team with the patient flow through the nuclear medicine service as required
  • - Maintain patient confidentiality and adhere to Data Protection Act at all times
  • - Maintain flexible working arrangements in times of sickness and absence of colleagues

Responsibilities

  • To provide a friendly, courteous and efficient service to patients, visitors, carers and all users of the service.
  • Entering timely and accurate information into the appropriate computer system for patients attending for examination.
  • To confirm at each patient visit that all recorded details are complete and accurate, e.g. GP, address, telephone number and to amend these as required.
  • Providing an effective administrative service within the department, responding promptly to in person and telephone queries from all stakeholders ensuring that the appropriate action is taken at all times, e.g. requests for results, patient queries.
  • Communicate with clinic staff, colleagues and patients to explain any delays or problems throughout the clinic/appointment sessions.
  • Receive referrals for investigations and ensure that these are accurately recorded on the appropriate computer systems following departmental guidelines.
  • Book/cancel/alter appointments following strict guidelines and booking rules.
  • Distribute patient information, patient surveys and audit paperwork as required.
  • Inform patients of their appointment by letter, including any other required information/literature and send by post within the agreed timescales if appropriate.
  • Communicate with patient’s about their appointments and examination by telephone, according to departmental guidelines or as instructed by a more senior member of the section.
  • Organising transport and escorts for patients as necessary.
  • To use Trust and local patient computer record systems for recording patient related information (e.g. Medway PAS, CRIS, etc).
  • Allocate investigations for reporting by the appropriate person by accurately collating all relevant information.
  • Preparation of request cards for forthcoming appointments ensuring that all the appropriate documentation is available and complete.
  • Typing of reports in accordance with departmental targets as required.
  • Collating of reports prior to forwarding to referrer ensuring that all the information is correct.
  • Maintain accurate filing systems in own work area.
  • Assist in the induction and training of new team members.
  • Assist the clinical team with the patient flow through the nuclear medicine service as required.
  • Maintain patient confidentiality and adhere to Data Protection Act at all times.
  • Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service.

FAQs

What are the working hours for the Band 2 Receptionist/Administrator position?

The position offers flexible working arrangements, with a minimum requirement of 3 days per week, which can be part-time, full-time, or as part of a job share.

Is experience required for this role?

While previous experience in a similar administrative role is beneficial, we welcome applications from all candidates who possess the necessary skills and commitment to provide a high-quality patient-focused service.

Where will I primarily be working?

The post holder will work in the Nuclear Medicine Service, which operates across two sites: Queen’s Medical Centre and Nottingham City Hospital.

What are the key responsibilities of this role?

Key responsibilities include providing reception and administrative support, ensuring accurate patient records, managing appointments, handling queries, and assisting with patient flow through the service.

Are there opportunities for professional development in this role?

Yes, at NUH, we believe in personal development opportunities, and we strive to turn your job into a career through continuous training and growth.

How does the department ensure patient confidentiality?

The department is committed to maintaining patient confidentiality and adheres to the Data Protection Act at all times in all interactions and record-keeping.

Will I need to communicate with patients on the phone?

Yes, as part of the role, you will communicate with patients by telephone to discuss appointments and examinations according to departmental guidelines.

Is there an emphasis on diversity in recruitment?

Yes, we particularly welcome applications from individuals who identify as Black, Asian, and Minority Ethnic or Disabled, as we strive to be better represented in our workforce.

What computer systems will I need to use in this role?

You will be required to use Trust and local patient computer record systems, including Medway PAS and CRIS, for recording patient-related information.

Will I have the opportunity to assist new team members?

Yes, part of your responsibility will include assisting in the induction and training of new team members within the department.

image

Nottingham University Hospitals NHS Trust

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

The NHS (National Health Service) provides comprehensive healthcare services across the United Kingdom, offering a range of medical care, from general practice to specialised treatments. Its ultimate mission is to ensure that all UK residents receive high-quality, accessible, and free healthcare at the point of use. The NHS aims to improve public health outcomes by delivering patient-centred care, advancing medical research, and promoting health and wellbeing across diverse communities. Its purpose is to offer equitable health services that support and enhance the lives of individuals, irrespective of their financial circumstances.

OpportunitiesView all

Get notified when Nottingham University Hospitals NHS Trust posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?