The NHS (National Health Service) provides comprehensive healthcare services across the United Kingdom, offering a range of medical care, from general practice to specialised treatments. Its ultimate mission is to ensure that all UK residents receive high-quality, accessible, and free healthcare at the point of use. The NHS aims to improve public health outcomes by delivering patient-centred care, advancing medical research, and promoting health and wellbeing across diverse communities. Its purpose is to offer equitable health services that support and enhance the lives of individuals, irrespective of their financial circumstances.

Science & Healthcare

Nottingham University Hospitals NHS Trust

We lead and support the NHS in England to deliver improved care for patients.

You must support staff development, coordinate orientation, promote reflective practice, ensure clinical competence with medical equipment, and protect patient and team confidentiality.

You will enhance care quality by delivering training, supporting staff development, coordinating new employee orientation, and promoting reflective practice and competence in clinical skills.

Healthcare

Nottingham

Working with a vision of “delivering excellence in all everything we do”, the post holder will be based within the department of clinical haematology/oncology. The post holder will be an enthusiastic, proactive role model who leads in the clinical environment on the provision of clinical education and assessment of competence within the haematology/oncology department. The successful candidate will be passionate about patient care, staff support and education. They will be an experienced haematology/oncology nurse and strong team player, with extensive knowledge about the speciality. The post holder will; work alongside nurses and other healthcare practitioners to ensure the provision of high quality safe and effective evidence-based care; in accordance with local, divisional and hospital policies and procedures. Assist in identifying and defining areas for improvement and develop targeted teaching and learning activities to facilitate improvement. Develop and deliver training and educational programmes and optimise learning activities for practitioners ensure that the organisation has an accurate record of a practitioner's learning. In addition to the below summary, you will need to familiarise yourself with the full job description and person specification documents attached to this advert. Clinical To support the development of staff, and foster empowerment through knowledge to achieve excellence through the delivery of evidenced based nursing practice. To coordinate orientation of new staff. To promote reflective practice, clinical supervision and experiential learning opportunities developing a learning culture in the clinical environment. To contribute towards the development and maintenance of clinical staff competence in the use of medical equipment in the clinical area, in order to comply with the Trust’s health and safety policy. To be a visible role model to ensure that the dignity, rights and confidentiality of the patient and individual team members are protected and maintained in accordance with national standards and guidelines. Patients - We will ensure our patients receive consistently high quality, safe care with outstanding outcomes and experience People - We will build on our position as an employer of choice; with an engaged, developed and empowered team that puts patient care at the heart of everything it does Places - We will invest in our estate, equipment and digital infrastructure to support the delivery of high quality patient care Performance - We will consistently achieve our performance standards and make the best use of resources to contribute to an affordable healthcare system Partners - We will support the improvement of the health of the communities we serve through strong system leadership and innovative partnerships to deliver integrated models of care Potential - We will deliver world-class research and education and transform health through innovation. For further details / informal visits contact: Name: Clare Bodell Job title: ward manager Email address: clare.bodell@nhs.net

Working with a vision of “delivering excellence in all everything we do”, the post holder will be based within the department of clinical haematology/oncology.The post holder will be an enthusiastic, proactive role model who leads in the clinical environment on the provision of clinical education and assessment of competence within the haematology/oncology department. The successful candidate will be passionate about patient care, staff support and education. They will be an experienced haematology/oncology nurse and strong team player, with extensive knowledge about the speciality.The post holder will;work alongside nurses and other healthcare practitioners to ensure the provision of high quality safe and effective evidence-based care; in accordance with local, divisional and hospital policies and procedures.Assist in identifying and defining areas for improvement and develop targeted teaching and learning activities to facilitate improvement.Develop and deliver training and educational programmes and optimise learning activities for practitioners ensure that the organisation has an accurate record of a practitioner's learning.In addition to the below summary, you will need to familiarise yourself with the full job description and person specification documents attached to this advert.ClinicalTo support the development of staff, and foster empowerment through knowledge to achieve excellence through the delivery of evidenced based nursing practice.To coordinate orientation of new staff.To promote reflective practice, clinical supervision and experiential learning opportunities developing a learning culture in the clinical environment. To contribute towards the development and maintenance of clinical staff competence in the use of medical equipment in the clinical area, in order to comply with the Trust’s health and safety policy.To be a visible role model to ensure that the dignity, rights and confidentiality of the patient and individual team members are protected and maintained in accordance with national standards and guidelines.Patients - We will ensure our patients receive consistently high quality, safe care with outstanding outcomes and experiencePeople - We will build on our position as an employer of choice; with an engaged, developed and empowered team that puts patient care at the heart of everything it doesPlaces - We will invest in our estate, equipment and digital infrastructure to support the delivery of high quality patient carePerformance - We will consistently achieve our performance standards and make the best use of resources to contribute to an affordable healthcare systemPartners - We will support the improvement of the health of the communities we serve through strong system leadership and innovative partnerships to deliver integrated models of carePotential - We will deliver world-class research and education and transform health through innovation.For further details / informal visits contact: Name: Clare Bodell Job title: ward manager Email address: clare.bodell@nhs.net

Clinical Educator - Nottingham University Hospitals NHS Trust

Working with a vision of “delivering excellence in all everything we do”, the post holder will be based within the department of clinical haematology/oncology.&lt;br&gt;&lt;br&gt;The post holder will be an enthusiastic, proactive role model who leads in the clinical environment on the provision of clinical education and assessment of competence within the haematology/oncology department. The successful candidate will be passionate about patient care, staff support and education. They will be an experienced haematology/oncology nurse and strong team player, with extensive knowledge about the speciality.&lt;br&gt;&lt;br&gt;The post holder will;&lt;br&gt;&lt;br&gt;work alongside nurses and other healthcare practitioners to ensure the provision of high quality safe and effective evidence-based care; in accordance with local, divisional and hospital policies and procedures.&lt;br&gt;&lt;br&gt;Assist in identifying and defining areas for improvement and develop targeted teaching and learning activities to facilitate improvement.&lt;br&gt;&lt;br&gt;Develop and deliver training and educational programmes and optimise learning activities for practitioners ensure that the organisation has an accurate record of a practitioner's learning.&lt;br&gt;&lt;br&gt;In addition to the below summary, you will need to familiarise yourself with the full job description and person specification documents attached to this advert.&lt;br&gt;&lt;br&gt;Clinical&lt;br&gt;&lt;br&gt;To support the development of staff, and foster empowerment through knowledge to achieve excellence through the delivery of evidenced based nursing practice.&lt;br&gt;&lt;br&gt;To coordinate orientation of new staff.&lt;br&gt;&lt;br&gt;To promote reflective practice, clinical supervision and experiential learning opportunities developing a learning culture in the clinical environment. To contribute towards the development and maintenance of clinical staff competence in the use of medical equipment in the clinical area, in order to comply with the Trust’s health and safety policy.&lt;br&gt;&lt;br&gt;To be a visible role model to ensure that the dignity, rights and confidentiality of the patient and individual team members are protected and maintained in accordance with national standards and guidelines.&lt;br&gt;&lt;br&gt;Patients - We will ensure our patients receive consistently high quality, safe care with outstanding outcomes and experience&lt;br&gt;&lt;br&gt;People - We will build on our position as an employer of choice; with an engaged, developed and empowered team that puts patient care at the heart of everything it does&lt;br&gt;&lt;br&gt;Places - We will invest in our estate, equipment and digital infrastructure to support the delivery of high quality patient care&lt;br&gt;&lt;br&gt;Performance - We will consistently achieve our performance standards and make the best use of resources to contribute to an affordable healthcare system&lt;br&gt;&lt;br&gt;Partners - We will support the improvement of the health of the communities we serve through strong system leadership and innovative partnerships to deliver integrated models of care&lt;br&gt;&lt;br&gt;Potential - We will deliver world-class research and education and transform health through innovation.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Clare Bodell Job title: ward manager Email address: clare.bodell@nhs.net

Clinical Educator

You need a Physiotherapy degree, HCPC registration, clinical rehabilitation experience, teamwork skills, strong communication, CPD commitment, and experience in audits and service development.

You will assess, advise, and treat patients with complex rehabilitation needs, manage caseloads, communicate within a multidisciplinary team, and participate in service development and research.

Consulting

The National Rehabilitation Centre (NRC) will transform the future of rehabilitation for people who have experienced injury or illness. Opening in Summer 2025, the NRC will be a new, purpose-built 70-bed facility which will be built on the Stanford Hall Rehabilitation Estate near Loughborough. It is co-located with the Defence Medical Rehabilitation Centre and will share some of the world class rehabilitation facilities. Thanks to an academic partnership led by the University of Nottingham and Loughborough University, research and innovation and training and education in rehabilitation will be embedded at the NRC and central to clinical practice. We are looking for an ambitious and dedicated physiotherapist to join this journey to rehabilitation excellence, transforming outcomes for patients. If you are successful, you will become a key part of shaping the service going forwards and contribute, with other professional colleagues, to the delivery of the future of rehabilitation. The individual will benefit from working in a brand-new purpose-built rehabilitation environment, as well as benefiting from CPD and development opportunities. This role will require the successful candidate to work at the New National Rehabilitation Centre (NRC), and work in our existing services across NUH whilst the centre is being built. Find out more about the NRC on our website: www.nationalrehabilitationcentre.nhs.uk The post holder will provide a specialist service in complex rehabilitation assessment, advice and treatment for patients, including neuro and complex musculoskeletal trauma injuries in an in-patient environment. You will be supported by a team of physiotherapists and Rehabilitation Assistant Practitioners with full training and support provided to develop your clinical, leadership, teaching and service development skills. You will demonstrate effective communication, prioritisation and organisational skills within a cohesive multidisciplinary team, whilst being responsible for managing a complex clinical caseload from assessment to discharge or transfer of care. You will receive regular supervision and appraisal and will actively be involved in service development, audit, research and implementation of evidence-based practice. If you are interested in this exciting opportunity, please get in touch to discuss the role. To understand the role in more detail, please read the attached job description and person specification documents. With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. For further details / informal visits contact: Name: Victoria Campbell Job title: Specialist Trauma Physiotherapist Email address: victoria.campbell21@nhs.net

The National Rehabilitation Centre (NRC) will transform the future of rehabilitation for people who have experienced injury or illness. Opening in Summer 2025, the NRC will be a new, purpose-built 70-bed facility which will be built on the Stanford Hall Rehabilitation Estate near Loughborough. It is co-located with the Defence Medical Rehabilitation Centre and will share some of the world class rehabilitation facilities. Thanks to an academic partnership led by the University of Nottingham and Loughborough University, research and innovation and training and education in rehabilitation will be embedded at the NRC and central to clinical practice.We are looking for an ambitious and dedicated physiotherapist to join this journey to rehabilitation excellence, transforming outcomes for patients. If you are successful, you will become a key part of shaping the service going forwards and contribute, with other professional colleagues, to the delivery of the future of rehabilitation. The individual will benefit from working in a brand-new purpose-built rehabilitation environment, as well as benefiting from CPD and development opportunities.This role will require the successful candidate to work at the New National Rehabilitation Centre (NRC), and work in our existing services across NUH whilst the centre is being built.Find out more about the NRC on our website: www.nationalrehabilitationcentre.nhs.ukThe post holder will provide a specialist service in complex rehabilitation assessment, advice and treatment for patients, including neuro and complex musculoskeletal trauma injuries in an in-patient environment.You will be supported by a team of physiotherapists and Rehabilitation Assistant Practitioners with full training and support provided to develop your clinical, leadership, teaching and service development skills.You will demonstrate effective communication, prioritisation and organisational skills within a cohesive multidisciplinary team, whilst being responsible for managing a complex clinical caseload from assessment to discharge or transfer of care.You will receive regular supervision and appraisal and will actively be involved in service development, audit, research and implementation of evidence-based practice.If you are interested in this exciting opportunity, please get in touch to discuss the role.To understand the role in more detail, please read the attached job description and person specification documents.With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.For further details / informal visits contact: Name: Victoria Campbell Job title: Specialist Trauma Physiotherapist Email address: victoria.campbell21@nhs.net

NRC Specialist Physiotherapist - Nottingham University Hospitals NHS Trust

The National Rehabilitation Centre (NRC) will transform the future of rehabilitation for people who have experienced injury or illness. Opening in Summer 2025, the NRC will be a new, purpose-built 70-bed facility which will be built on the Stanford Hall Rehabilitation Estate near Loughborough. It is co-located with the Defence Medical Rehabilitation Centre and will share some of the world class rehabilitation facilities. Thanks to an academic partnership led by the University of Nottingham and Loughborough University, research and innovation and training and education in rehabilitation will be embedded at the NRC and central to clinical practice.&lt;br&gt;&lt;br&gt;We are looking for an ambitious and dedicated physiotherapist to join this journey to rehabilitation excellence, transforming outcomes for patients. If you are successful, you will become a key part of shaping the service going forwards and contribute, with other professional colleagues, to the delivery of the future of rehabilitation. The individual will benefit from working in a brand-new purpose-built rehabilitation environment, as well as benefiting from CPD and development opportunities.&lt;br&gt;&lt;br&gt;This role will require the successful candidate to work at the New National Rehabilitation Centre (NRC), and work in our existing services across NUH whilst the centre is being built.&lt;br&gt;&lt;br&gt;Find out more about the NRC on our website: www.nationalrehabilitationcentre.nhs.uk&lt;br&gt;&lt;br&gt;The post holder will provide a specialist service in complex rehabilitation assessment, advice and treatment for patients, including neuro and complex musculoskeletal trauma injuries in an in-patient environment.&lt;br&gt;&lt;br&gt;You will be supported by a team of physiotherapists and Rehabilitation Assistant Practitioners with full training and support provided to develop your clinical, leadership, teaching and service development skills.&lt;br&gt;&lt;br&gt;You will demonstrate effective communication, prioritisation and organisational skills within a cohesive multidisciplinary team, whilst being responsible for managing a complex clinical caseload from assessment to discharge or transfer of care.&lt;br&gt;&lt;br&gt;You will receive regular supervision and appraisal and will actively be involved in service development, audit, research and implementation of evidence-based practice.&lt;br&gt;&lt;br&gt;If you are interested in this exciting opportunity, please get in touch to discuss the role.&lt;br&gt;&lt;br&gt;To understand the role in more detail, please read the attached job description and person specification documents.&lt;br&gt;&lt;br&gt;With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.&lt;br&gt;&lt;br&gt;Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!&lt;br&gt;&lt;br&gt;We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Victoria Campbell Job title: Specialist Trauma Physiotherapist Email address: victoria.campbell21@nhs.net

NRC Specialist Physiotherapist

You need senior leadership experience, patient pathway coordination skills, ability to align expectations, drive clinical decision-making, and strong clinical leadership abilities.

You will coordinate patient admissions, journey management, and rehabilitation, ensuring effective communication with families while promoting clinical excellence and leadership throughout.

Are you ready to join a team of pioneers ready to revolutionise the future of rehabilitation? Do you have a passion for transforming the lives of people who have experienced severe injury or illness? Here at the National Rehabilitation Centre (NRC) you will join an innovative, forward-thinking team with the collective objective of providing first class rehabilitation to our patients. The role of the NRC case manager is integral to the patient journey and interdisciplinary team. This role drives the coordination of admission, management of the patient journey and rehabilitation programmes, and discharge from the NRC whilst maintaining a key liaison role for families and carers. The post holder will be experienced in senior healthcare leadership, coordination of patient pathways, aligning professional and patient expectations and driving timely clinical decision making. The post holders will promote the clinically excellent model of rehabilitation at the NRC ensuring strong and visible clinical leadership throughout the patient journey. Why choose the NRC? You will be at the forefront of big change over the next few years. Your contribution will be vital but not only that, you will be supported to grow and learn through our many developmental programmes at the NRC as well as to engaging in research an innovation. In addition to the above summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert. With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. For further details / informal visits contact: Name: Dr Emma Salt Job title: Consultant AHP Email address: emma.salt7@nhs.net

Are you ready to join a team of pioneers ready to revolutionise the future of rehabilitation? Do you have a passion for transforming the lives of people who have experienced severe injury or illness? Here at the National Rehabilitation Centre (NRC) you will join an innovative, forward-thinking team with the collective objective of providing first class rehabilitation to our patients.The role of the NRC case manager is integral to the patient journey and interdisciplinary team. This role drives the coordination of admission, management of the patient journey and rehabilitation programmes, and discharge from the NRC whilst maintaining a key liaison role for families and carers. The post holder will be experienced in senior healthcare leadership, coordination of patient pathways, aligning professional and patient expectations and driving timely clinical decision making. The post holders will promote the clinically excellent model of rehabilitation at the NRC ensuring strong and visible clinical leadership throughout the patient journey.Why choose the NRC? You will be at the forefront of big change over the next few years. Your contribution will be vital but not only that, you will be supported to grow and learn through our many developmental programmes at the NRC as well as to engaging in research an innovation.In addition to the above summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.For further details / informal visits contact: Name: Dr Emma Salt Job title: Consultant AHP Email address: emma.salt7@nhs.net

NRC Physiotherapist - Highly Specialist Band 7 - Nottingham University Hospitals NHS Trust

Are you ready to join a team of pioneers ready to revolutionise the future of rehabilitation? Do you have a passion for transforming the lives of people who have experienced severe injury or illness? Here at the National Rehabilitation Centre (NRC) you will join an innovative, forward-thinking team with the collective objective of providing first class rehabilitation to our patients.&lt;br&gt;&lt;br&gt;The role of the NRC case manager is integral to the patient journey and interdisciplinary team. This role drives the coordination of admission, management of the patient journey and rehabilitation programmes, and discharge from the NRC whilst maintaining a key liaison role for families and carers. The post holder will be experienced in senior healthcare leadership, coordination of patient pathways, aligning professional and patient expectations and driving timely clinical decision making. The post holders will promote the clinically excellent model of rehabilitation at the NRC ensuring strong and visible clinical leadership throughout the patient journey.&lt;br&gt;&lt;br&gt;Why choose the NRC? You will be at the forefront of big change over the next few years. Your contribution will be vital but not only that, you will be supported to grow and learn through our many developmental programmes at the NRC as well as to engaging in research an innovation.&lt;br&gt;&lt;br&gt;In addition to the above summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.&lt;br&gt;&lt;br&gt;With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.&lt;br&gt;&lt;br&gt;Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!&lt;br&gt;&lt;br&gt;We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Dr Emma Salt Job title: Consultant AHP Email address: emma.salt7@nhs.net

NRC Physiotherapist - Highly Specialist Band 7

You should manage complaints, show compassion, handle admin tasks accurately, communicate well, know Trust systems, and excel in Microsoft Office. Previous applicants need not apply.

You will manage complaint cases, handle administrative tasks, communicate effectively, and ensure data accuracy while demonstrating empathy and maintaining professionalism in a busy environment.

People, HR & Administration

Are you looking for a job where you can support patients, their relatives, friends and carers in giving feedback and supporting our complaints process. If so, this may be the position for you. The complaints team function within our Patient Experience & Engagement Team are looking to recruit a Complaints Officer. You will form part of our friendly and dedicated team to support in the administration and management of complaints. Working primarily on complaints, concerns, compliments and comments for the Family Health Care Group with a focus on maternity and neonatal services. You will work closely with a Senior Complaints Coordinator and liaise with complainants, care group leadership teams and stakeholders throughout the process. The demands of the job are varied and involve communication in writing, the telephone and in person during complaint meetings. You would be dealing with a range of service users who may at times be upset or challenging. If you can show compassion, empathy and sensitivity this role would be ideally suited to you. Within this role, you will be able to demonstrate your excellent administration experience, organisation and typing skills. If you can multi-task and have the ability to engage, listen and work pro-actively, working to timescales and within a set process, we would like to hear from you. We can offer you support and training if you can offer us a caring, compassionate manner and a willingness to work with our staff and service users. In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert. Able to support in the management of a caseload of complaints. Able to act with compassion and display empathy in sometimes challenging situations and difficult conversations. Able to manage administration tasks, entering data on to the Trust’s database with accuracy. Able to work in a busy environment. Able to compose emails and type letters to an excellent standard of spelling and grammar. Confident in liaising with staff to aid resolution of enquiries. A good working knowledge of Trust systems and processes. Excellent typing ability and knowledge of Microsoft systems (outlook, word and Excel). Previous applicants need not apply. With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. For further details / informal visits contact: Name: Joanne Hawkins Job title: Complaints & PALS Lead Email address: Joanne.Hawkins@nuh.nhs.uk Joanne.Hawkins@nuh.nhs.uk

Are you looking for a job where you can support patients, their relatives, friends and carers in giving feedback and supporting our complaints process. If so, this may be the position for you. The complaints team function within our Patient Experience & Engagement Team are looking to recruit a Complaints Officer. You will form part of our friendly and dedicated team to support in the administration and management of complaints. Working primarily on complaints, concerns, compliments and comments for the Family Health Care Group with a focus on maternity and neonatal services. You will work closely with a Senior Complaints Coordinator and liaise with complainants, care group leadership teams and stakeholders throughout the process.The demands of the job are varied and involve communication in writing, the telephone and in person during complaint meetings. You would be dealing with a range of service users who may at times be upset or challenging. If you can show compassion, empathy and sensitivity this role would be ideally suited to you. Within this role, you will be able to demonstrate your excellent administration experience, organisation and typing skills. If you can multi-task and have the ability to engage, listen and work pro-actively, working to timescales and within a set process, we would like to hear from you.We can offer you support and training if you can offer us a caring, compassionate manner and a willingness to work with our staff and service users.In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.Able to support in the management of a caseload of complaints.Able to act with compassion and display empathy in sometimes challenging situations and difficult conversations.Able to manage administration tasks, entering data on to the Trust’s database with accuracy.Able to work in a busy environment.Able to compose emails and type letters to an excellent standard of spelling and grammar.Confident in liaising with staff to aid resolution of enquiries.A good working knowledge of Trust systems and processes.Excellent typing ability and knowledge of Microsoft systems (outlook, word and Excel).Previous applicants need not apply.With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.For further details / informal visits contact: Name: Joanne Hawkins Job title: Complaints & PALS Lead Email address: Joanne.Hawkins@nuh.nhs.ukJoanne.Hawkins@nuh.nhs.uk

Complaints Officer - Nottingham University Hospitals NHS Trust

Are you looking for a job where you can support patients, their relatives, friends and carers in giving feedback and supporting our complaints process. If so, this may be the position for you. The complaints team function within our Patient Experience &amp;amp; Engagement Team are looking to recruit a Complaints Officer. You will form part of our friendly and dedicated team to support in the administration and management of complaints. Working primarily on complaints, concerns, compliments and comments for the Family Health Care Group with a focus on maternity and neonatal services. You will work closely with a Senior Complaints Coordinator and liaise with complainants, care group leadership teams and stakeholders throughout the process.&lt;br&gt;&lt;br&gt;The demands of the job are varied and involve communication in writing, the telephone and in person during complaint meetings. You would be dealing with a range of service users who may at times be upset or challenging. If you can show compassion, empathy and sensitivity this role would be ideally suited to you. Within this role, you will be able to demonstrate your excellent administration experience, organisation and typing skills. If you can multi-task and have the ability to engage, listen and work pro-actively, working to timescales and within a set process, we would like to hear from you.&lt;br&gt;&lt;br&gt;We can offer you support and training if you can offer us a caring, compassionate manner and a willingness to work with our staff and service users.&lt;br&gt;&lt;br&gt;In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.&lt;br&gt;&lt;br&gt;Able to support in the management of a caseload of complaints.&lt;br&gt;&lt;br&gt;Able to act with compassion and display empathy in sometimes challenging situations and difficult conversations.&lt;br&gt;&lt;br&gt;Able to manage administration tasks, entering data on to the Trust’s database with accuracy.&lt;br&gt;&lt;br&gt;Able to work in a busy environment.&lt;br&gt;&lt;br&gt;Able to compose emails and type letters to an excellent standard of spelling and grammar.&lt;br&gt;&lt;br&gt;Confident in liaising with staff to aid resolution of enquiries.&lt;br&gt;&lt;br&gt;A good working knowledge of Trust systems and processes.&lt;br&gt;&lt;br&gt;Excellent typing ability and knowledge of Microsoft systems (outlook, word and Excel).&lt;br&gt;&lt;br&gt;Previous applicants need not apply.&lt;br&gt;&lt;br&gt;With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.&lt;br&gt;&lt;br&gt;Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!&lt;br&gt;&lt;br&gt;We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Joanne Hawkins Job title: Complaints &amp;amp; PALS Lead Email address: Joanne.Hawkins@nuh.nhs.uk&lt;br&gt;&lt;br&gt;Joanne.Hawkins@nuh.nhs.uk

Complaints Officer

You need a strong background in clinical innovation, leadership, analytical skills, and experience in teaching, compliance, and collaboration with industry and research bodies.

You will coordinate innovation activities, support staff training on new technologies, engage with stakeholders, manage your caseload, and ensure compliance with regulations.

Research & Development

Are you ready to join a team of pioneers ready to revolutionise the future of rehabilitation? Do you have a passion for transforming the lives of people who have experienced severe injury or illness? Here at the National Rehabilitation Centre (NRC) you will join an innovative, forward thinking team with the collective objective of providing first class rehabilitation to our patients. The NRC innovation lead will be a key leadership role, supporting and enabling innovation and research activity. With support from the wider Interdisciplinary Team (IDT) and NUH R&I department, the post holder will be responsible for co-ordinating innovation activity, liaising with commercial and non-commercial stakeholders and bringing new trials and research opportunities to the NRC. The post holder will hold their own caseload and work alongside the IDT to ensure new equipment and innovations are embedded. Why choose the NRC? You will be at the forefront of big change over the next few years. Your contribution will be vital but not only that, you will be supported to grow and learn through our many developmental programmes at the NRC as well as to engaging in research an innovation. Planning for the NRC is in its advanced stages, and the building will be ready in the summer of 2025. This role will be temporarily based at our current unit, Linden Lodge, at City Hospital until we move. For more details of the centre please visit the NRC website www.nationalrehabilitationcentre.nhs.uk. The NRC innovation lead will be a key leadership role within the NRC, supporting and enabling innovation and research activity. With support from the Consultant AHP, the wider Interdisciplinary Team (IDT) and NUH R&I department, the post holder will be responsible for co-ordinating innovation activity, liaising with commercial and non-commercial stakeholders and bringing new trials and research opportunities to the NRC. The post holder will hold their own caseload and work alongside the IDT to ensure new equipment and innovations are embedded, tested and utilised in live clinical environments to improve outcomes for our patients. They will be responsible for teaching and supporting staff to ensure the team are confident to work with new technologies and innovations as well as liaise with industry and present at national and international conferences. The post holder will support innovation for the NRC clinical workforce. They will have high level leadership, analytical and judgment skills to realise the proposed outcomes of the NRC Research & Innovation Strategy through informed development, investment and evaluation of the research, innovation and evidence-based practice (EBP). The post holder will be responsible for compliance with research and professional regulations and professional standards as required by the Health Research Authority, Health Education England, and other national policy, regulatory bodies and research funders as required. With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. For further details / informal visits contact: Name: Sandeep Walsh Job title: Director of Operations Email address: sandeep.walsh2@nhs.net

Are you ready to join a team of pioneers ready to revolutionise the future of rehabilitation? Do you have a passion for transforming the lives of people who have experienced severe injury or illness? Here at the National Rehabilitation Centre (NRC) you will join an innovative, forward thinking team with the collective objective of providing first class rehabilitation to our patients.The NRC innovation lead will be a key leadership role, supporting and enabling innovation and research activity. With support from the wider Interdisciplinary Team (IDT) and NUH R&I department, the post holder will be responsible for co-ordinating innovation activity, liaising with commercial and non-commercial stakeholders and bringing new trials and research opportunities to the NRC. The post holder will hold their own caseload and work alongside the IDT to ensure new equipment and innovations are embedded.Why choose the NRC? You will be at the forefront of big change over the next few years. Your contribution will be vital but not only that, you will be supported to grow and learn through our many developmental programmes at the NRC as well as to engaging in research an innovation.Planning for the NRC is in its advanced stages, and the building will be ready in the summer of 2025. This role will be temporarily based at our current unit, Linden Lodge, at City Hospital until we move.For more details of the centre please visit the NRC website www.nationalrehabilitationcentre.nhs.uk.The NRC innovation lead will be a key leadership role within the NRC, supporting and enabling innovation and research activity. With support from the Consultant AHP, the wider Interdisciplinary Team (IDT) and NUH R&I department, the post holder will be responsible for co-ordinating innovation activity, liaising with commercial and non-commercial stakeholders and bringing new trials and research opportunities to the NRC.The post holder will hold their own caseload and work alongside the IDT to ensure new equipment and innovations are embedded, tested and utilised in live clinical environments to improve outcomes for our patients. They will be responsible for teaching and supporting staff to ensure the team are confident to work with new technologies and innovations as well as liaise with industry and present at national and international conferences.The post holder will support innovation for the NRC clinical workforce. They will have high level leadership, analytical and judgment skills to realise the proposed outcomes of the NRC Research & Innovation Strategy through informed development, investment and evaluation of the research, innovation and evidence-based practice (EBP). The post holder will be responsible for compliance with research and professional regulations and professional standards as required by the Health Research Authority, Health Education England, and other national policy, regulatory bodies and research funders as required.With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.For further details / informal visits contact: Name: Sandeep Walsh Job title: Director of Operations Email address: sandeep.walsh2@nhs.net

NRC Innovation Lead - Nottingham University Hospitals NHS Trust

&lt;em&gt;Are you ready to join a team of pioneers ready to revolutionise the future of rehabilitation? Do you have a passion for transforming the lives of people who have experienced severe injury or illness? Here at the National Rehabilitation Centre (NRC) you will join an innovative, forward thinking team with the collective objective of providing first class rehabilitation to our patients.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;The NRC innovation lead will be a key leadership role, supporting and enabling innovation and research activity. With support from the wider Interdisciplinary Team (IDT) and NUH R&amp;amp;I department, the post holder will be responsible for co-ordinating innovation activity, liaising with commercial and non-commercial stakeholders and bringing new trials and research opportunities to the NRC. The post holder will hold their own caseload and work alongside the IDT to ensure new equipment and innovations are embedded.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Why choose the NRC? You will be at the forefront of big change over the next few years. Your contribution will be vital but not only that, you will be supported to grow and learn through our many developmental programmes at the NRC as well as to engaging in research an innovation. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Planning for the NRC is in its advanced stages, and the building will be ready in the summer of 2025. This role will be temporarily based at our current unit, Linden Lodge, at City Hospital until we move. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;For more details of the centre please visit the NRC website www.nationalrehabilitationcentre.nhs.uk. &lt;br&gt;&lt;br&gt;&lt;/em&gt;The NRC innovation lead will be a key leadership role within the NRC, supporting and enabling innovation and research activity. With support from the Consultant AHP, the wider Interdisciplinary Team (IDT) and NUH R&amp;amp;I department, the post holder will be responsible for co-ordinating innovation activity, liaising with commercial and non-commercial stakeholders and bringing new trials and research opportunities to the NRC.&lt;br&gt;&lt;br&gt;The post holder will hold their own caseload and work alongside the IDT to ensure new equipment and innovations are embedded, tested and utilised in live clinical environments to improve outcomes for our patients. They will be responsible for teaching and supporting staff to ensure the team are confident to work with new technologies and innovations as well as liaise with industry and present at national and international conferences.&lt;br&gt;&lt;br&gt;The post holder will support innovation for the NRC clinical workforce. They will have high level leadership, analytical and judgment skills to realise the proposed outcomes of the NRC Research &amp;amp; Innovation Strategy through informed development, investment and evaluation of the research, innovation and evidence-based practice (EBP). The post holder will be responsible for compliance with research and professional regulations and professional standards as required by the Health Research Authority, Health Education England, and other national policy, regulatory bodies and research funders as required.&lt;br&gt;&lt;br&gt;With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.&lt;br&gt;&lt;br&gt;Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!&lt;br&gt;&lt;br&gt;We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Sandeep Walsh Job title: Director of Operations Email address: sandeep.walsh2@nhs.net

Nottingham University Hospitals NHS Trust

Mission