FAQs
What is the duration of the Complaints Administrator position?
The position is a fixed term/secondment post for 3 months.
What are the main responsibilities of the Complaints Administrator?
The main responsibilities include providing administrative support to the Complaints team, logging complaints, responding to emails and phone calls, and liaising with key staff to address questions, issues, and concerns.
Is there a requirement for specific software knowledge?
Yes, experience with general administration duties and a comprehensive knowledge of Microsoft Office packages are required. Knowledge of the Datix reporting system is desirable.
What personal attributes are we looking for in candidates?
We are looking for a committed and energetic individual who is enthusiastic, motivated, sensitive, tactful, and demonstrates excellent communication and interpersonal skills.
Are there opportunities for remote work in this role?
The job does not explicitly mention remote work, but it does offer various flexible working options as part of a good work-life balance.
Is this role eligible for a Certificate of Sponsorship (Work Permit)?
No, we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Who can I contact for further details or informal visits regarding the position?
You can contact Grace Samuels, Interim Complaints Manager, via email at Grace.samuels1@nhs.net or by telephone at 01923 217662.
Does the Trust prioritize staff wellbeing and development?
Yes, staff wellbeing and development are priorities at our Trust, along with the role of innovation in improving clinical care, outcomes, and patient experience.
What is the Trust's vision?
The Trust's vision is Excellent patient care, together, and it emphasizes values of empowerment, compassion, professionalism, and inclusivity.
What should I do if I have a disability or long-term health condition and need support with the application?
If you have a disability or long-term health condition and require support or guidance, please contact westherts.recruitment@nhs.net for assistance.