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Band 4 - Medical Secretary, Haematology

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West Hertfordshire Teaching Hospitals NHS Trust

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • St Albans

AI generated summary

  • You must provide confidential secretarial support, handle inquiries, manage emails and referrals, transcribe medical terminology, and prioritize tasks under supervision in a busy environment.
  • You will provide secretarial support, manage inquiries, convey pathology results, handle referrals, prioritize tasks, and maintain office functions for the Haematology team.

Requirements

  • - Provide a complete confidential secretarial service for the consultants, of both a clinical and non-clinical nature, regularly transcribing complex medical terminology within a high-volume workload, including the use of audio, together with associated photocopying and filing.
  • - Deal with telephone and personal enquiries from patients, GPs, other health professionals, etc, exercising independent judgment and initiative, giving information and non-clinical advice, and ensuring accurate messages are conveyed and appropriate action taken.
  • - Give out Pathology results from the ICE system to GPs, Consultants, and other medical Professionals.
  • - Manage Haematology Generic Emails, Electronic Referral System (eRS) waiting list functions, providing the consultants with appropriate information regarding referrals and appointments.
  • - Prioritise workload under the direction of the office manager and in the absence of other team members, to provide cover for essential tasks.

Responsibilities

  • Provide a complete confidential secretarial service for the consultants, of both a clinical and non-clinical nature, regularly transcribing complex medical terminology within a high-volume workload, including the use of audio, together with associated photocopying and filing.
  • Deal with telephone and personal enquiries from patients, GPs, other health professionals, etc, exercising independent judgment and initiative, giving information and non-clinical advice, and ensuring accurate messages are conveyed and appropriate action taken.
  • Give out Pathology results from the ICE system to GPs, Consultants, and other medical Professionals.
  • Manage Haematology Generic Emails, Electronic Referral System (eRS) waiting list functions, providing the consultants with appropriate information regarding referrals and appointments.
  • Prioritise workload under the direction of the office manager and in the absence of other team members, to provide cover for essential tasks.

FAQs

What are the working hours for the Medical Secretary position?

The working hours for this part-time Medical Secretary position are Monday to Friday.

Is experience with medical terminology required for this role?

Yes, a strong ability to transcribe complex medical terminology is essential due to the high-volume workload.

Will I need to travel for this job?

Yes, occasional travel to the St Albans site will be required.

What type of queries will I be expected to handle?

You will deal with telephone and personal enquiries from patients, GPs, and other health professionals, exercising independent judgment and providing information as needed.

Can I obtain details about referrals and appointments?

Yes, you will manage Haematology Generic Emails and the Electronic Referral System (eRS), providing consultants with appropriate information regarding referrals and appointments.

How important is independent judgment in this role?

Independent judgment is very important, as you will be required to give out non-clinical advice and ensure accurate messages are conveyed.

Are there opportunities for flexible working?

Yes, we recognize the importance of a good work-life balance and offer a variety of flexible working options for all staff.

Who can I contact for more information about the job?

For further details or informal visits, you can contact Adeola Salako, the Office Manager for Haematology, at adeolasalako@nhs.net or by calling 01442287804.

When will I hear back about my application?

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Will the organization accommodate individuals with disabilities?

Yes, we encourage and welcome people with disabilities, and assistance is available if needed.

West Hertfordshire Teaching Hospitals NHS Trust

The very best care for every patient, every day.

Science & Healthcare
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

West Hertfordshire Hospitals NHS Trust provides comprehensive healthcare services in West Hertfordshire, including emergency, elective, and acute care. Their ultimate mission is to deliver high-quality, patient-focused care, enhance health outcomes, and ensure safety. Their purpose is to improve community well-being by offering excellent clinical services, advancing medical practice, and supporting health research and education.