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Benefits Service Center Representative I - Human Resources

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Washington University in St Louis

Feb 24

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • University City
  • Quick Apply

AI generated summary

  • You need a high school diploma or equivalent, 1 year in HR benefits, Microsoft Office skills, and strong communication abilities. A bachelor's degree is preferred, along with adaptability and reliability.
  • You will support benefits inquiries, maintain accurate data, present information to new employees, collaborate with teams, and assist with project work and additional duties as assigned.

Requirements

  • High school diploma or equivalent high school certification or combination of education and/or experience.
  • No specific certification is required for this position.
  • Various Types Of Employee Benefits/Human Resources (1 Year)
  • Microsoft Office, Website Navigation
  • A driver's license is not required for this position.
  • Bachelor's degree
  • No additional certification beyond what is stated in the Required Qualifications section.
  • Benefits (3 Years)
  • Adaptability, Complex Systems, Fast-Paced Environments, High Accuracy, High Reliability, Interpersonal Communication, Oral Communications, Policies & Procedures, Regulations, Self Motivation, Service Oriented, Written Communication

Responsibilities

  • Performs the following activities with regards to servicing the university’s benefit plans.
  • Provides benefits support by responding to inquiries via email and/or phone regarding benefits questions.
  • Utilizes various resources to ensure that a complete and accurate answer is provided. Directs internal customers to additional resources, including documented information, reference materials and self-service tools.
  • Maintains accurate data in HR/payroll System(s) and Benefits system(s).
  • Maintains an understanding of benefit programs and policies.
  • Presents benefits information to new employees during orientations.
  • Develops strong relationships and collaborates with other teams such as payroll, benefits strategy, HR managers, labor relations, leave team.
  • Understanding of university structure and related policies.
  • Occasional project work.
  • Performs other duties as assigned.

FAQs

What are the scheduled hours for this position?

The scheduled hours for this position are 40 hours per week.

What is the primary role of a Benefits Service Center Representative I?

The primary role is to serve as the first point of contact for faculty and staff regarding employee benefits programs, addressing inquiries and processing transactions related to benefits.

What types of inquiries will I be handling in this position?

You will handle inquiries via email and phone regarding benefits questions, life events, payroll adjustments, and more.

Is a specific certification required for this position?

No specific certification is required for this position.

What educational qualifications are needed to apply?

A high school diploma or equivalent certification is required; a Bachelor’s degree is preferred.

How much experience is required in employee benefits or human resources?

At least 1 year of experience in various types of employee benefits or human resources is required; 3 years is preferred.

What skills are important for this position?

Important skills include proficiency in Microsoft Office, website navigation, adaptability, interpersonal communication, and a service-oriented approach.

Are there any physical demands associated with this position?

Yes, the position typically involves sitting at a desk and may require repetitive wrist, hand, or finger movements.

Will there be opportunities for project work in this role?

Yes, there may be occasional project work as part of the responsibilities.

What is offered in terms of employee benefits for this position?

Benefits include vacation, health insurance packages, retirement savings plans, wellness resources, and tuition coverage for employees and their families.

Is a driver's license required for this position?

No, a driver's license is not required for this position.

What is the salary range for the Benefits Service Center Representative I position?

The salary range is $23.37 - $36.19 per hour.

What type of environment will I be working in?

You will be working in a normal office environment.

How does the university address equal employment opportunities?

Washington University in St. Louis is committed to equal employment opportunity and encourages applications from underrepresented groups.

What accommodations are available during the application process?

If you are unable to use the online application system, accommodations can be requested by emailing CandidateQuestions@wustl.edu or calling the dedicated accommodation inquiry number.

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Washington University in St Louis

Where people matter and serious work is done.

Education
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Employees
1853
Founded Year

Mission & Purpose

Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The university has played an integral role in the history and continuing growth of St. Louis and benefits in turn from the wide array of social, cultural and recreational opportunities offered by the metropolitan area to its more than 2.8 million residents. The mission of Washington University in St. Louis is the promotion of learning — learning by students and by faculty. Teaching, the transmission of knowledge, is central to our mission, as is research, the creation of new knowledge.