Biomedical Receptionist

Northampton General Hospital NHS Trust

Aug 23

Applications are closed

Job
Full-time
Entry & Junior Level
People, HR & Administration
Healthcare

Requirements

- Part of a team of Biomedical receptionists delivering support services to departments within Pathology support unit (PSU)
- Work on reception booking in patients arriving for their blood test
- Processing outcomes and booking patient appointments
- Perform laboratory duties as directed by a supervisor as and when required
- Undertake some technical and administrative tasks to ensure reliable service delivery
- Mainly working in the Blood taking unit (BTU) reception to check in patients from the appointment booking system
- Able to use CAMIS and ICE system
- Cover reception for other Biomedical areas as required
- Update Swiftqueue booking system for ‘drop in’ patients with booking the appointment and stating where the referral for the blood test originated
- Print out ICE blood request forms prior to clinic
- Assist the supervisor with varied admin tasks, such as filing and ad hoc requests
- Assist with the training of trainee staff and perform competency assessment documentation
- Attend all mandatory and statutory training
- Participate and engage in service meetings
- Ensure that the workplace and workbenches are kept clean and tidy
- Maintain a flexible approach to the post, to rapidly assimilate changes in workload, patterns, and requirements
- Participate in the shift system as required which includes some rotational weekend working
- Help assist in the lab, if required, training will be provided, and you will be competency signed off
- Help assist with answering the appointment line phone calls on the diverse Pathology Lines (Pathology enquiries and BTU appointment lines) to respond to the needs of Pathology Users, if required

Responsibilities

The post holder will be a part of a team of Biomedical receptionists delivering support services to departments within Pathology support unit (PSU)
The post holder will work on reception booking in patients arriving for their blood test, processing outcomes, and booking patient appointments
To perform laboratory duties as directed by a supervisor as and when required
The post holder will undertake some technical and administrative tasks to ensure reliable service delivery
Mainly working in the Blood taking unit (BTU) reception to check in patients from the appointment booking system and able to use CAMIS and ICE system
Cover reception for other Biomedical areas as required
Updating Swiftqueue booking system for ‘drop in’ patients with booking the appointment and stating where the referral for the blood test originated
Printing out ICE blood request forms prior to clinic
Assisting the supervisor with varied admin tasks, such as filing and ad hoc requests
Assist with the training of trainee staff and perform competency assessment documentation
Attend all mandatory and statutory training
Participate and engage in service meetings
Ensure that the workplace and workbenches are kept clean and tidy
Maintain a flexible approach to the post, to rapidly assimilate changes in workload, patterns, and requirements
Participate in the shift system as required which includes some rotational weekend working
Help assist in the lab, if required, training will be provided, and you will be competency signed off
Help assist with answering the appointment line phone calls on the diverse Pathology Lines (Pathology enquiries and BTU appointment lines) to respond to the needs of Pathology Users, if required

FAQs

What are the main responsibilities of a Biomedical Receptionist?

The main responsibilities include checking in patients for blood tests, processing outcomes, booking patient appointments, and performing laboratory duties as directed by a supervisor. Additionally, the role involves administrative tasks, assisting with training, and maintaining a clean workplace.

Is experience with the CAMIS and ICE systems required?

Experience with the CAMIS and ICE systems is beneficial but not explicitly required as training will be provided.

Will I be required to work weekends?

Yes, the position includes participation in a shift system that may require some rotational weekend working.

How will I be trained for this position?

Training will be provided for specific tasks and responsibilities, and you will also receive competency assessments to ensure you are adequately trained.

What qualities does the hospital value in its employees?

The hospital values compassion, accountability, respect, integrity, and courage in its employees.

Are there opportunities for career advancement within this role?

Yes, there are opportunities for career advancement as you develop skills and gain experience within the Biomedical Receptionist role and related areas.

How does the hospital support diversity and inclusion?

The hospital encourages applications from diverse backgrounds and has active networks to support colleagues across all protected groups, fostering an inclusive and collaborative work environment.

Who can I contact for more information about this position?

You can contact Amanda Lineham, the BTU Supervisor, at amanda.lineham@nhs.net for further details or to arrange an informal visit.

Is this position suitable for those with no prior medical experience?

Yes, this position may be suitable for individuals without prior medical experience, as required training and competency assessments will be provided.

What is expected in terms of participation in service meetings?

As a Biomedical Receptionist, you are expected to participate and engage in service meetings to contribute to the improvement and efficiency of service delivery.

Northampton General Hospital NHS Trust

Science & Healthcare

Industry

1001-5000

Employees

Mission & Purpose

Northampton General Hospital NHS Trust provides general acute services for a population of 380,000 and hyper-acute stroke, vascular and renal services to people living throughout whole of Northamptonshire, a population of 684,000. The Trust is also an accredited cancer centre and provides cancer services to a wider population of 880,000 who live in Northamptonshire and parts of Buckinghamshire. We are one of the largest employers in Northampton and we are looking for talented nurses and doctors to join our MDT's and to deliver the best possible care to all of our patients. If you believe you can make a difference, come and join our team here at Northampton General Hospital NHS Trust.