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BizOps Engineer II

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Mastercard

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    Business, Operations & Strategy
  • Dublin

AI generated summary

  • You need a BS in CS or related field, coding experience, problem-solving skills, and familiarity with CI/CD tools. Proficiency in languages like Java/Python and experience with automation is essential.
  • You will improve service lifecycles, analyze ITSM activities, support live services, automate systems, manage CI/CD pipelines, lead incident response, and mentor junior team members.

Requirements

  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Ability to help debug and optimize code and automate routine tasks.
  • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  • Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
  • Interest in designing, analyzing and troubleshooting large-scale distributed systems.
  • We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
  • Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Responsibilities

  • Responsibilities
  • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
  • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
  • Practice sustainable incident response and blameless postmortems.
  • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
  • Work with a global team spread across tech hubs in multiple geographies and time zones
  • Share knowledge and mentor junior resources

FAQs

What is the purpose of the BizOps Engineer II role at Mastercard?

The purpose of the BizOps Engineer II role is to support the production readiness of technology services by collaborating with developers to enhance operational criteria like system availability, performance, and deployment automation, ultimately leading the DevOps transformation at Mastercard.

What are the main responsibilities of a BizOps Engineer II?

The main responsibilities include engaging in the whole lifecycle of services, analyzing ITSM activities, maintaining live services, scaling systems through automation, supporting the CI/CD pipeline, practicing sustainable incident response, and mentoring junior resources.

What qualifications are required for this position?

A BS degree in Computer Science or related technical field, experience with algorithms, scripting, pipeline management, and software design, as well as proficiency in one or more programming languages such as C, Java, Python, or Go are required. Strong problem-solving skills and experience with CI/CD tools are preferred.

What programming languages should a candidate be familiar with?

Candidates should be familiar with one or more of the following programming languages: C, C++, Java, Python, Go, Perl, or Ruby.

Is experience in DevOps practices necessary for this role?

Yes, experience in DevOps practices is essential, particularly in supporting CI/CD pipelines and automation processes to improve efficiency and minimize manual effort.

How does the BizOps team at Mastercard approach problem solving?

The BizOps team takes a holistic approach to problem solving by connecting various technology stack components during production events to optimize recovery times and enhance system reliability.

Will the BizOps Engineer II work with a global team?

Yes, the BizOps Engineer II will work with a global team across multiple geographies and time zones.

What is the company’s stance on information security?

Mastercard emphasizes that all employees must abide by security policies, ensure the confidentiality of information, report any suspected security violations, and complete mandatory security training.

Are there opportunities for career advancement within the BizOps team?

Yes, there are opportunities for career advancement, including mentoring junior resources and participating in a transformative role that emphasizes continuous improvement and innovation.

What is expected regarding the handling of difficult situations?

Candidates are expected to demonstrate experience in dealing with difficult situations and making urgent decisions while maintaining effective communication with various stakeholders.

Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.