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Bodyshop Operations Manager

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XA Group

16d ago

  • Job
    Full-time
    Senior Level
  • Engineering
  • Dubai
  • Quick Apply

AI generated summary

  • You should have a Bachelor's in Automotive Engineering or Business, 5+ years in Bodyshop management in UAE, knowledge of industry standards, and certifications like ASE are a plus.
  • You will assess vehicle damage, manage repairs, oversee technician training, handle inventory, ensure quality control, maintain client relations, and uphold safety standards while optimizing operations.

Requirements

  • 1. Bachelor’s degree in Automotive Engineering, Business Management, or a related field (preferred).
  • 2. Minimum of 5 years of experience in a Bodyshop management role or similar position within the automotive industry in UAE. Preferably someone with a large company’s experience
  • 3. Familiarity with industry standards and regulations related to automotive repairs, such as OEM (Original Equipment Manufacturer) guidelines, to ensure that all work meets required standards
  • 4. Certifications in automotive repair or related fields, such as ASE (Automotive Service Excellence) certification, can be an advantage.

Responsibilities

  • Inspect damaged vehicles to assess the extent of damage and determine the necessary repairs.
  • Oversee and verify repair estimates created by the service advisor, including labour costs and required parts.
  • Lead and manage the day-to-day activities of the bodyshop, ensuring that all repair and paint jobs are completed to the highest standards.
  • Work closely with technicians to provide guidance and training on best practices in repair and painting techniques.
  • Implement a quality control system to track and reduce repeat repairs.
  • Develop and implement SOPs for repair and paint jobs.
  • Introduce continuous improvement initiatives to enhance quality and reduce waste.
  • Manage parts and paint inventory, ensuring timely orders to avoid delays.
  • Conduct inventory audits and negotiate with suppliers to reduce costs.
  • Track parts and materials usage to minimize waste.
  • Recruit, train, and retain skilled technicians.
  • Provide training and guidance to technicians on best practices.
  • Manage the holiday calendar for bodyshop technicians, ensuring adequate coverage throughout the year to meet operational demands.
  • Implement employee performance management processes.
  • Manage petty cash and prepare the annual budget with the Bodyshop accountant.
  • Collaborate with accounts for accurate invoicing and financial reconciliation.
  • Forecast manpower and equipment needs.
  • Implement cost-reduction strategies.
  • Act as the primary point of contact for clients, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
  • Develop and implement customer retention strategies, including loyalty programs, referral incentives, and service packages.
  • Build and maintain strong relationships with existing clients while actively seeking new business opportunities.
  • Provide regular updates to senior management on the performance of the bodyshop and any areas of concern.
  • Ensure strict adherence to health and safety regulations.
  • Maintain accurate records of all bodyshop activities, including repair estimates, invoices, purchase orders, and customer communications.

FAQs

What are the primary responsibilities of the Bodyshop Operations Manager?

The primary responsibilities include inspecting damaged vehicles, overseeing repair estimates, managing day-to-day bodyshop activities, providing training to technicians, implementing quality control systems, managing inventory, and handling customer relations.

What qualifications are required for this position?

A Bachelor’s degree in Automotive Engineering, Business Management, or a related field is preferred, along with a minimum of 5 years of experience in a Bodyshop management role or similar position within the automotive industry in the UAE.

Is prior experience in a large company preferred for this role?

Yes, prior experience in a large company is preferred for this position.

Are certifications in automotive repair beneficial for this role?

Yes, certifications in automotive repair or related fields, such as ASE (Automotive Service Excellence) certification, can be an advantage.

What skills are important for the Bodyshop Operations Manager?

Important skills include a deep understanding of automotive repair processes, strong leadership and management abilities, financial acumen, and excellent customer and client relations skills.

What type of training will the Bodyshop Operations Manager provide to technicians?

The Bodyshop Operations Manager will provide training and guidance on best practices in repair and painting techniques to ensure high-quality results.

How does the Bodyshop Operations Manager contribute to customer satisfaction?

The Bodyshop Operations Manager acts as the primary point of contact for clients, handling inquiries and complaints while implementing customer retention strategies to enhance customer satisfaction.

What is expected in terms of compliance for this role?

The Bodyshop Operations Manager is expected to ensure strict adherence to health and safety regulations and maintain accurate records of all bodyshop activities.

How does the Bodyshop Operations Manager manage the budget?

The Bodyshop Operations Manager manages petty cash and prepares the annual budget in collaboration with the Bodyshop accountant, implementing cost-reduction strategies as needed.

Will the Bodyshop Operations Manager be involved in financial reconciliation?

Yes, the Bodyshop Operations Manager will collaborate with accounts for accurate invoicing and financial reconciliation.

XA Group

Engineering The Motor Claims And Repair Ecosystem Of The Future

Automotive
Industry
51-200
Employees
2018
Founded Year

Mission & Purpose

XA Group, headquartered in Dubai, is a leading innovator in the automotive industry. We specialize in providing cutting-edge Aftersales Solutions through a Software as a Service (SAAS) platform across the Middle East, South Asia, and Europe. XA Group aims to provide vertically integrated, full-stack solutions. We cover all aspects of the aftersales process, benefiting various stakeholders in the automotive industry, including customers, Bodyshop networks, Original Equipment Manufacturers (OEM) dealers, and insurance providers. We leverage advanced technologies such as AI, and IoT, to create digital solutions. Join us and be a part of an exciting journey to revolutionize the automotive industry.