FAQs
What is the primary responsibility of the Booking Clerk/Receptionist?
The primary responsibility of the Booking Clerk/Receptionist is to provide efficient administration in all aspects of patient appointment booking and patient-facing reception cover, while adhering to the Trust’s Patient Access Policy.
What type of calls will the Booking Clerk/Receptionist handle?
The Booking Clerk/Receptionist will handle both inbound calls and make outbound calls related to patient appointments.
What is the expected standard of customer service?
The Booking Clerk/Receptionist is expected to maintain a high standard of customer service and ensure that patients are treated with courtesy, dignity, and respect.
In which areas does the Patient Access Centre manage appointments?
The Patient Access Centre manages appointment bookings for various specialties, including Trauma & Orthopaedics, Pain Management, Physiotherapy, Phlebotomy, Medicine, Ophthalmology, General Surgery, Paediatrics, Breast Care, ENT, Maxillofacial, Plastic Surgery, and Audiology.
How many appointments and calls does the department handle annually?
The department handles approximately 500,000 calls and books approximately 500,000 appointments each year.
Will I have budgetary responsibilities in this role?
No, there are no budgetary responsibilities associated with the role of Booking Clerk/Receptionist.
What systems will I need to use in this position?
The Booking Clerk/Receptionist will use hospital systems to effectively support the management of the patient journey and handle administrative tasks as required.
How many team members typically make up each pod in the PAC?
Each pod in the PAC typically consists of between 6 to 13 team members.
Where will the majority of the work take place?
The majority of the work will primarily take place out of Torbay Hospital.
What should I refer to in my application?
You should refer to your suitability for the post based on the role requirements or person specification in your supporting information.