Boutique Manager

L'occitane Group

Oct 29

Applications are closed

Job
Full-time
Mid Level
Customer Relations
Sales & Business Development

Requirements

A love of retail, demonstrated by 3 year’s plus of retail management experience
Proven commercial acumen
Clear communication skills – Communicates confidently and effectively in group situations
Achieving Results – Drives financial objectives personally & within the team
Business and Competitor Awareness
Self-Motivation – Proactively seeks ways to enhance own performance
Customer Focus – Develops team to exceed customer expectations
Planning & Prioritising – Is able to prioritise tasks to achieve objectives
Problem Solving & Decision Making – Confident in making decisions without input from Senior Management

Responsibilities

To oversee and be responsible for the day to day operation of the Boutique.
To ensure the highest level of customer service is given through L’Occi way (our customer experience model), and measured against store objectives.
To effectively delegate, prioritize, direct and supervise all boutique employees.
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do.
To drive KPI’S and drive results in order to reach and exceed targets.
Have a strong understanding of different market types and customers.
To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
Full accountability on all aspects of stock management ensuring that all stock is processed in the correct way.
To have the confidence and ambition to identify new and innovative ways to drive incremental sales.
To embrace virtual social selling & looking for opportunity to drive the business forward digitally.
To lead by example and take overall responsibility for coaching and mentoring the team.
To maintain staff turnover by recruiting the right people and to deliver on all required training in line with company guidelines.
To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team.
To effectively demonstrate people management, to coach & develop all team members to maximize their own potential.
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do.
Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
Seek opportunities to support Brand through project work.
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do.
To maintain good working relationships with Centre management/ BID teams.
Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane.
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
Support in-Boutique and external customer events.
Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

FAQs

What is the contract type for the Boutique Manager position?

The contract type for the Boutique Manager position is permanent.

What are the weekly working hours for this role?

The weekly working hours for this role are 37.5 hours.

What key responsibilities does the Boutique Manager have?

The key responsibilities include overseeing day-to-day operations, ensuring high levels of customer service, managing employees, driving sales targets, and maintaining stock management.

What qualifications are preferred for the ideal candidate?

The ideal candidate should have over 3 years of retail management experience, proven commercial acumen, clear communication skills, and a strong customer focus.

Is there a specific approach to customer service that the Boutique Manager should follow?

Yes, the Boutique Manager should follow the L’Occi way, which is the customer experience model used by L’Occitane.

Are there any training requirements for this position?

Yes, the Boutique Manager is expected to deliver required training in line with company guidelines and complete online training for personal development.

What type of events should the Boutique Manager organize to drive sales?

The Boutique Manager should demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.

Does L'Occitane have a bonus scheme?

Yes, L'Occitane offers a discretionary company bonus scheme as part of the employment package.

What benefits does L'Occitane provide to its employees?

Benefits include a contribution pension scheme, enhanced maternity and paternity leave, flexible bank holidays, a discount scheme, and a monthly product allocation, among others.

Does this role require participation in any reporting systems?

Yes, the Boutique Manager will use a commercial reporting system (Tableau) to review performance and make decisions to drive sales and KPIs.

Is there a commitment to sustainability at L'Occitane?

Yes, L'Occitane is committed to sustainability and aims to create a positive change in the world through its practices as a certified B Corp.

What is the company's stance on diversity and inclusion?

L'Occitane is an equal opportunities employer committed to creating a diverse and inclusive workplace free from discrimination and harassment.

L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods

Industry

5001-10,000

Employees

1976

Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.