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Boutique Sales Associate

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Rosewood Hotel Group

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Montecito

AI generated summary

  • You need 1+ year in retail or customer service, a high school diploma, and fluent English; knowledge of other languages is a plus.
  • You will provide exceptional service, assist customers, manage merchandise, handle transactions, uphold store standards, and ensure a clean, organized environment while addressing guest inquiries.

Requirements

  • Experience: 1 year + experience Retail, Front Desk/Customer Service (hotel environment preferred).
  • Education: High School Diploma
  • Language: Required to speak, read, write English, with fluency in other languages preferred.

Responsibilities

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure the standards are maintained at a superior level daily.
  • Provide dynamic services to ensure guests are “wowed” by Rosewood Miramar Beach’s hospitality.
  • Interact with guests always displaying proper etiquette following Miramar Beach standards of excellence.
  • Receive money for purchases and calculate customers’ change if any.
  • Execute clerical functions in retail stores.
  • Greet customers courteously and sell merchandise to them.
  • Prepare, total, and verify billing and collect correct payments from customers.
  • Verify and reconcile customers’ bills with the merchandise they purchased.
  • Maintain, manage, and organize merchandise on the shelves and racks in the store.
  • Help customers find the item they desire to purchase.
  • Maintain and manage records of merchandise inventories in the store.
  • Facilitate retail clerical functions and activities in the store.
  • Ensure excellent retail experiences to customers.
  • Maintain store merchandising. This implies cleaning, arranging, and when necessary stocking the shelves.
  • Reports to the Supervisor/Manager when difficulties arise.
  • Maintain a cash bank and uphold cash handling procedures.
  • Answer the phone promptly and use the guests’ name throughout the phone conversation.
  • Conduct standard operational duties such as, answer and handle all phone calls and cash handling.
  • Address guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate, and immediate responses to all requests and complaints by guests, ensuring complete guest satisfaction.
  • Maintain a clean, safe, fully stocked and well-organized work area.
  • Uphold the highest standards of courtesy and conduct exceeding expectations.
  • Ensure total compliance with Rosewood Miramar Beach’s standards of operation.
  • Perform other duties as assigned.

FAQs

What is the job title for this position?

The job title is Boutique Sales Associate.

Where is the job location?

The job is located at Rosewood Miramar Beach in Montecito, CA.

What type of employment is being offered for this position?

This is a full-time permanent position.

What are the main responsibilities of the Boutique Sales Associate?

Main responsibilities include greeting guests, answering phone calls, assisting customers with inquiries, providing outstanding guest service, processing transactions, managing merchandise, and maintaining the store environment.

What experience is required for this role?

A minimum of 1 year of experience in retail or front desk/customer service, preferably in a hotel environment, is required.

What level of education is necessary for this position?

A High School Diploma is required.

Is proficiency in languages other than English preferred for this role?

Yes, fluency in other languages is preferred.

What is the pay scale for this position?

The pay scale for this position is between $19.04 and $19.54 per hour, plus commissions.

What type of customer service approach is expected from the Boutique Sales Associate?

The Associate is expected to provide personalized, friendly, and outstanding guest service that exceeds expectations.

What are the working conditions for this position?

The working conditions include a clean, safe, fully stocked, and well-organized work area while ensuring total compliance with Rosewood Miramar Beach’s standards of operation.

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Rosewood Hotel Group

Retail & Consumer Goods
Industry

Mission & Purpose

Rosewood Hotel Group is a global luxury hotel management company that operates a collection of unique, ultra-luxury properties across the world. Their mission is to create timeless, personal, and inspiring travel experiences for their guests, with a focus on exceptional service, rich cultural connections, and a commitment to environmental sustainability. The purpose of Rosewood is to redefine luxury hospitality by delivering memorable and personalized experiences that reflect the local culture and surroundings of each property.

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