Box Office Representative

ASM Global

Apr 9

Applications are closed

Job
Part-time
Entry Level
Sales & Business Development
Business, Operations & Strategy
Johnstown

Requirements

Desired Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Possess strong interpersonal and customer service skills.
Work independently, exercising judgement and initiative.
Ability to work with minimum supervision and understand verbal and written instructions.
Provide attention to detail and service oriented.
Able to work in a fast-paced environment and multi-task.
Ability to work flexible hours including nights, weekends, and holidays based on the event schedule.
Education and/or Experience:
High school diploma or general education degree (GED) preferred.
Computer and cash handling experience strongly preferred.
Box office or guest service background a plus.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires the ability to sit or stand for extended periods of time; stand, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, money, and receipts.
Position also requires the ability to lift and/or move up to 25 pounds.

Responsibilities

Accurately operate the Ticketmaster computer ticketing system to sell tickets.
Provide superior customer services to all customers, both in person and on the telephone, by answering questions concerning ticket prices and fees, ticket policies, schedules, reservations, facility information, facility policies, and upcoming events via in person and telephone.
Communicate with guests to locate and deliver will-call tickets.
Effectively and calmly interact with guests to resolve customer service issues.
Be familiar with the venue layout to provide information such as location of restrooms, merchandise areas, exits and directions for customers.
Accept payments via cash, check or credit card.
Reconcile cash drawer at the end of the day.
Assist with arena preparation and set-up, such as (but not limited to) placing crowd control stanchions and signage.
Operate ticket scanners and assist with fan entry during events.
Perform other duties as assigned.

FAQs

What does a Box Office Representative do?

A Box Office Representative is responsible for conducting ticket sales and performing various duties related to ticketed arena events.

What company is ASM Global and what is their focus?

ASM Global is the world's leading venue management company and producer of live event experiences. Their focus is on enhancing the experience of their internal team members and creating amazing live experiences for guests.

How many venues worldwide does ASM Global manage?

ASM Global manages over 350 venues worldwide.

What type of events does a Box Office Representative typically handle?

A Box Office Representative handles ticketed arena events.

What skills are required for a Box Office Representative?

Strong customer service skills, attention to detail, and sales experience are important skills for a Box Office Representative.

ASM Global

Home to the World's Biggest Moments

Entertainment & Media

Industry

10,001+

Employees

2019

Founded Year

Mission & Purpose

ASM Global is the world’s leading venue management company and producer of live event experiences. With over 350+ premier venues spanning worldwide, we operate and invest in the world's most important stadiums, arenas, convention centers and theaters, including entertainment districts and mixed-use developments. We produce over 20,000 live events annually, welcoming over 164 million guests each year. As the global leader in content programming and revenue optimization, using the latest data-driven marketing disciplines, our best-in-class management reliably delivers maximum value and profitability for venue owners. Beyond the walls of our venues, ASM Global is on the ground, working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, is a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-high 40+ certified green venues) are just a couple examples of ASM Global’s impactful, world-friendly outlook. As the global industry leader, we understand the importance of setting an exceptional example, while having a great time doing it.