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Box Office Support Assistant | CFG Bank Arena

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    Business, Operations & Strategy
  • 16d left

AI generated summary

  • You must have Ticketmaster/Archtics experience, strong Excel skills, and ticketing background. Be adaptable, team-oriented, and able to work flexible hours with integrity and professionalism.
  • You will perform administrative tasks, process ticket orders, develop sales reports, manage reconciliations, support events, and communicate with departments regarding ticket operations.

Requirements

  • Required Experience & Qualifications:
  • Ticketmaster and Archtics platform experience required along with Account Manager
  • Ticketing experience preferred
  • Ability to work in a high-pressure environment
  • Proficient in MS Office Especially with Excel
  • Strong written and verbal interpersonal skills
  • Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
  • Ability to work flexible hours including evenings, weekends, and holidays
  • A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own

Responsibilities

  • - Perform a variety of routine to complex administrative duties that require a range of skills and knowledge of policies and procedures.
  • - Provide clerical and administrative support including scheduling, email follow-up, document creation, proofing, photocopying and other assigned admin tasks.
  • - Assist in processing ticket orders by selling tickets to accounts, process payments/moving money in Archtics.
  • - Assist in the preparing, implementing, and controlling all aspects of club seat ticket renewals, pricing, incoming payments, and payment plans.
  • - Develop accurate and insightful reports on ticket sales and services as requested.
  • - Process orders for ticket transactions in the office and at events.
  • - Work events when needed to provide ticketing and other event support including evening and weekend shifts.
  • - Work as the main facilitator for reconciliations with the finance department.
  • - Communicate openly with Premium Sales department on all aspects of ticket operations for club seating and suites.
  • - Handle group sales orders and reconciliations.
  • - Order supplies for ticket operations (ticket stock, season tickets, forms, envelopes, etc.)

FAQs

What is the hourly pay rate for the Box Office Support Assistant position?

The position will pay an hourly rate between $23 to $24.

What are the essential duties of a Box Office Support Assistant?

Essential duties include performing administrative tasks, assisting with ticket orders, preparing club seat renewals, developing sales reports, processing ticket transactions, and providing event support.

What qualifications are required for this position?

Required qualifications include experience with Ticketmaster and Archtics platforms, ticketing experience preferred, proficiency in MS Office, strong interpersonal skills, and the ability to work flexible hours.

Are there any benefits associated with this position?

Yes, benefits for full-time roles include health, dental and vision insurance, a 401(k) savings plan, 401(k) matching, and paid time off.

Is experience in a high-pressure environment necessary for this job?

Yes, the ability to work in a high-pressure environment is a requirement for this position.

Will the Box Office Support Assistant need to work weekends or holidays?

Yes, flexible hours including evenings, weekends, and holidays will be required for this position.

What working conditions should I expect in this role?

Working conditions may include frequent bending, lifting 25-35 pounds, sitting, exposure to multiple external elements, and extensive walking through the building.

Is travel required for this position?

Minimal travel may be required, typically less than 5%, which could include air travel and overnight stays.

When does this job position close?

This position will remain open until October 1, 2024.

Does Oak View Group promote diversity and inclusivity in the workplace?

Yes, Oak View Group is committed to creating environments that reflect and celebrate diverse communities and believes that inclusivity drives innovation and excellence.

We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality indus

Entertainment & Media
Industry
5001-10,000
Employees

Mission & Purpose

We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.