Logo of Huzzle

Bupa Telehealth Team Leader

image

Bupa

Jan 7

Applications are closed

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Melbourne

Requirements

  • To be successful in this role you will require:
  • A tertiary qualification in a relevant field. Those with dietetics experience and accreditation will be highly regarded.
  • Proven success in managing multiple stakeholders, services, and a multi-skilled workforce in virtual and site-based environments.
  • Demonstrated expertise in people management, leadership, and development.
  • Exceptional communication skills, both verbal and written, and the ability to present complex information.
  • Strong problem-solving and critical thinking skills.
  • High professional maturity and motivation.
  • Flexibility to handle multiple tasks and take on various projects in a team environment.
  • Proven ability to build and maintain relationships, both internally and externally.

Responsibilities

  • Provide inclusive people leadership to support your direct reports. This includes a focus on creating a positive team culture and engagement with the organisation.
  • Support the development of your team through mentoring, coaching, regular performance reviews and on the job support.
  • Review and monitor performance metrics to motivate performance and achievement of goals across their team. This includes a focus on metrics focused on quality, customer experience and productivity.
  • Complete regular quality audits of your teams’ work to ensure it complies with Bupa policies and procedures and is clinically appropriate.
  • Ensure the delivery of a compliant telehealth service.
  • Work with the Bupa Telehealth Leadership Team, Health Programs Operations Team and your own team to identify and solve for continuous improvement opportunities.
  • Support the delivery of refined and new health programs within the Telehealth team.
  • Provide clinical supervision for Health Coaches where necessary, including handling of emergency and/or complex coaching situations where independent professional judgment and/or comprehensive assessments are necessary.
  • Coordinate and support the workforce management of the team.

FAQs

What qualifications are required for the Bupa Telehealth Team Leader position?

A tertiary qualification in a relevant field is required, with dietetics experience and accreditation being highly regarded.

What locations are available for this role?

The position is available in either Melbourne, Sydney, or Brisbane offices.

What are the main responsibilities of the Telehealth Team Leader?

Responsibilities include providing people leadership, supporting team development, monitoring performance metrics, conducting quality audits, ensuring compliance, and supporting the delivery of health programs.

Is experience in managing a multi-skilled workforce required?

Yes, proven success in managing multiple stakeholders, services, and a multi-skilled workforce in both virtual and site-based environments is necessary.

What skills are essential for success in this role?

Essential skills include exceptional communication, strong problem-solving and critical thinking, high professional maturity, and the ability to build and maintain relationships.

Will I need to provide clinical supervision to health coaches?

Yes, you will need to provide clinical supervision where necessary, particularly in emergency or complex coaching situations.

What is the culture like at Bupa?

Bupa emphasizes creating a positive team culture and engagement with the organization, focusing on making a real difference in the lives of customers and communities.

Does Bupa have an equal opportunity employment policy?

Yes, Bupa is an equal opportunity employer and is committed to equality in recruitment, development, retention, and promotion of staff.

How does Bupa support career development?

Bupa supports career development through mentoring, coaching, regular performance reviews, and on-the-job support for team members.

How can I learn more about working at Bupa?

You can learn more about working at Bupa by visiting their website at www.bupa.com.au/careers.

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

Get notified when Bupa posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?