Business Analyst - L4

Wipro

1mo ago

Job
Full-time
Senior Level
Customer Relations
Business, Operations & Strategy
Pune
Remote

AI generated summary

You must gather customer needs, engage with clients, define requirements, coordinate with teams, ensure solution quality, support testing, and conduct market research for project enhancements.
You will gather customer requirements, coordinate RFP/RFI responses, engage with clients and teams, analyze solutions, support testing, and ensure customer satisfaction while driving business enhancements.

Requirements

1. Customer requirements gathering and engagement
2. Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
3. Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
4. Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
5. Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
6. Understand and communicate the financial and operational impact of any changes
7. Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
8. Empower the customers through demonstration and presentation of the proposed solution/ prototype
9. Maintain relationships with customers to optimize business integration and lead generation
10. Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
11. Engage with delivery team to ensure right solution is proposed to the customer
12. Periodic cadence with delivery team to:
13. Provide them with customer feedback/ inputs on the proposed solution
14. Review the test cases to check 100% coverage of customer requirements
15. Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
16. Deploy and facilitate new change requests to cater to customer needs and requirements
17. Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
18. Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
19. Use data modelling practices to analyze the findings and design, develop improvements and changes
20. Ensure 100% utilization by studying systems capabilities and understanding business specifications
21. Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
22. Support Project Manager/ Delivery Team in delivering the solution to the customer
23. Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
24. Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
25. Ensure Customer Satisfaction through quality deliverable on time
26. Build domain expertise and contribute to knowledge repository
27. Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
28. Write whitepapers/ research papers, point of views and share with the consulting community at large
29. Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
30. Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

Responsibilities

Customer requirements gathering and engagement
Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
Understand and communicate the financial and operational impact of any changes
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
Empower the customers through demonstration and presentation of the proposed solution/ prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
Engage with delivery team to ensure right solution is proposed to the customer
Periodic cadence with delivery team to:
Provide them with customer feedback/ inputs on the proposed solution
Review the test cases to check 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze the findings and design, develop improvements and changes
Ensure 100% utilization by studying systems capabilities and understanding business specifications
Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
Support Project Manager/ Delivery Team in delivering the solution to the customer
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
Ensure Customer Satisfaction through quality deliverable on time
Build domain expertise and contribute to knowledge repository
Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
Write whitepapers/ research papers, point of views and share with the consulting community at large
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

FAQs

What is the main purpose of the Business Analyst role at Wipro?

The main purpose of the Business Analyst role is to act as a liaison between the customer and the Wipro delivery team to comprehend and analyze customer requirements, ensuring the right solutions are proposed to meet those needs.

What kind of requirements will I be gathering in this role?

You will be gathering both functional and non-functional requirements, as well as details outlined in scope documents, features, and other stated and unstated customer needs.

What teams will I engage with as a Business Analyst?

You will engage with client engagement partners, project managers, pre-sales teams, tech leads, and architects to design and formulate responses to RFPs and RFIs.

What is meant by "constructing workflow charts and diagrams"?

This involves visually representing the processes and systems based on customer requirements to better understand and communicate the solution.

How will I ensure that customer needs are being met throughout the project?

You will maintain periodic cadence with both customers and the delivery team to gather feedback, review test cases, conduct analyses, and make necessary changes to solutions based on customer input.

What will be my role in user acceptance testing?

You will conduct Integration Testing and User Acceptance testing to validate implemented solutions and ensure they adequately meet customer requirements.

What does "building domain expertise" involve?

Building domain expertise involves engaging with other Business Analysts to share knowledge, writing whitepapers, conducting market research, and creating use cases for various projects to enhance business offerings.

How is the performance of a Business Analyst measured?

Performance is measured through customer engagement and delivery management metrics, knowledge management metrics, lead generation, documentation quality, and the timeliness of proposals.

Will I have the opportunity to contribute to the knowledge repository?

Yes, you will be encouraged to write whitepapers, create user stories, and contribute reusable components to enhance the knowledge repository.

What skills are preferred for this Business Analyst position?

Preferred skills include strong analytical abilities, excellent communication skills, familiarity with project management, and experience in gathering and documenting requirements effectively.

Wipro

Technology

Industry

10,001+

Employees

1945

Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.