Business Analyst - L5

Wipro

28d ago

Job
Full-time
Senior Level
Consulting
Business, Operations & Strategy

AI generated summary

You must gather customer requirements, coordinate with teams, analyze needs, engage with clients, conduct testing, ensure customer satisfaction, and contribute to knowledge sharing and market research.
You will gather requirements, create scope documents, coordinate with teams for RFPs, engage with clients, ensure solution quality, and conduct testing, all while enhancing customer satisfaction.

Requirements

1. Customer requirements gathering and engagement
2. Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
3. Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
4. Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
5. Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
6. Understand and communicate the financial and operational impact of any changes
7. Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
8. Empower the customers through demonstration and presentation of the proposed solution/ prototype
9. Maintain relationships with customers to optimize business integration and lead generation
10. Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
11. Engage with delivery team to ensure right solution is proposed to the customer
12. Periodic cadence with delivery team to:
13. Provide them with customer feedback/ inputs on the proposed solution
14. Review the test cases to check 100% coverage of customer requirements
15. Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
16. Deploy and facilitate new change requests to cater to customer needs and requirements
17. Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
18. Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
19. Use data modelling practices to analyze the findings and design, develop improvements and changes
20. Ensure 100% utilization by studying systems capabilities and understanding business specifications
21. Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
22. Support Project Manager/ Delivery Team in delivering the solution to the customer
23. Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
24. Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
25. Ensure Customer Satisfaction through quality deliverable on time
26. Build domain expertise and contribute to knowledge repository
27. Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
28. Write whitepapers/ research papers, point of views and share with the consulting community at large
29. Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
30. Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

Responsibilities

Customer requirements gathering and engagement
Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
Understand and communicate the financial and operational impact of any changes
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
Empower the customers through demonstration and presentation of the proposed solution/ prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
Engage with delivery team to ensure right solution is proposed to the customer
Periodic cadence with delivery team to:
Provide them with customer feedback/ inputs on the proposed solution
Review the test cases to check 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze the findings and design, develop improvements and changes
Ensure 100% utilization by studying systems capabilities and understanding business specifications
Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
Support Project Manager/ Delivery Team in delivering the solution to the customer
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
Ensure Customer Satisfaction through quality deliverable on time
Build domain expertise and contribute to knowledge repository
Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
Write whitepapers/ research papers, point of views and share with the consulting community at large
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

FAQs

What is the primary purpose of the Business Analyst role at Wipro?

The primary purpose of the role is to liaise and bridge the gap between the customer and the Wipro delivery team to comprehend and analyze customer requirements and articulate them effectively to ensure the right solutions are delivered to the customer.

What are the main responsibilities of a Business Analyst in this position?

The main responsibilities include gathering customer requirements, engaging with the delivery team, maintaining customer relationships, conducting market research, and contributing to knowledge repositories.

How often will the Business Analyst need to engage with customers?

The Business Analyst will engage with customers periodically to seek clarifications, feedback on proposed solutions, and to demonstrate and present proposed solutions or prototypes.

What types of teams does the Business Analyst collaborate with?

The Business Analyst will collaborate with internal teams such as project managers, pre-sales team, tech leads, and architects, as well as the delivery team and the QA team.

How is success measured for this role?

Success is measured through performance parameters such as customer engagement, delivery management metrics, knowledge management outputs, and feedback from project managers.

What contributions are expected in terms of knowledge management?

Contributions include writing whitepapers, conducting research, creating user stories, and developing reusable components for proposals to enhance business knowledge and support customer projects.

What types of testing will the Business Analyst be involved in?

The Business Analyst will be involved in conducting Integration Testing and User Acceptance Testing to validate implemented solutions and ensure their success.

Is there an emphasis on understanding both the financial and operational impact of changes?

Yes, understanding and communicating the financial and operational impact of changes is an important aspect of the role.

Will the Business Analyst have to present solutions to customers?

Yes, the Business Analyst is responsible for demonstrating and presenting proposed solutions and prototypes to empower customers.

Is experience in writing functional and non-functional requirements necessary for this position?

Yes, writing detailed scope documents and capturing both stated and unstated customer needs, including functional and non-functional requirements, is a key responsibility of the Business Analyst.

Wipro

Technology

Industry

10,001+

Employees

1945

Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.