Business Analyst - L5

Wipro

Jan 23

Applications are closed

Job
Full-time
Senior Level
Consulting
Business, Operations & Strategy
Pune

Requirements

1. Customer requirements gathering and engagement
2. Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
3. Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
4. Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
5. Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
6. Understand and communicate the financial and operational impact of any changes
7. Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
8. Empower the customers through demonstration and presentation of the proposed solution/ prototype
9. Maintain relationships with customers to optimize business integration and lead generation
10. Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
11. Engage with delivery team to ensure right solution is proposed to the customer
12. Periodic cadence with delivery team to:
13. Provide them with customer feedback/ inputs on the proposed solution
14. Review the test cases to check 100% coverage of customer requirements
15. Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
16. Deploy and facilitate new change requests to cater to customer needs and requirements
17. Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
18. Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
19. Use data modelling practices to analyze the findings and design, develop improvements and changes
20. Ensure 100% utilization by studying systems capabilities and understanding business specifications
21. Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
22. Support Project Manager/ Delivery Team in delivering the solution to the customer
23. Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
24. Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
25. Ensure Customer Satisfaction through quality deliverable on time
26. Build domain expertise and contribute to knowledge repository
27. Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
28. Write whitepapers/ research papers, point of views and share with the consulting community at large
29. Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
30. Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

Responsibilities

Customer requirements gathering and engagement
Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
Understand and communicate the financial and operational impact of any changes
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
Empower the customers through demonstration and presentation of the proposed solution/ prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
Engage with delivery team to ensure right solution is proposed to the customer
Periodic cadence with delivery team to:
Provide them with customer feedback/ inputs on the proposed solution
Review the test cases to check 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze the findings and design, develop improvements and changes
Ensure 100% utilization by studying systems capabilities and understanding business specifications
Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
Support Project Manager/ Delivery Team in delivering the solution to the customer
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
Ensure Customer Satisfaction through quality deliverable on time
Build domain expertise and contribute to knowledge repository
Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
Write whitepapers/ research papers, point of views and share with the consulting community at large
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

FAQs

What is the primary purpose of the Business Analyst role at Wipro?

The primary purpose of the Business Analyst role is to act as a liaison between the customer and the Wipro delivery team, comprehending and analyzing customer requirements to ensure the right solutions are proposed.

What types of documents should a Business Analyst detail out?

A Business Analyst should detail out scope documents, functional and non-functional requirements, and features, ensuring that both stated and unstated customer needs are captured.

How does a Business Analyst engage with customers?

A Business Analyst engages with customers by conducting periodic cadence meetings to seek clarifications and feedback, demonstrating proposed solutions, and maintaining relationships to optimize business integration and lead generation.

What is expected in terms of collaboration with the delivery team?

A Business Analyst is expected to collaborate with the delivery team by providing customer feedback, reviewing test cases, conducting root cause analysis, supporting QA testing, and ensuring 100% coverage of customer requirements.

What performance parameters are considered for evaluating a Business Analyst?

Performance parameters include customer engagement and delivery management metrics such as utilization percentage, number of leads generated, quality of process flow diagrams, and completion timeliness of deal solutioning.

How can a Business Analyst contribute to knowledge management?

A Business Analyst can contribute to knowledge management by writing whitepapers and research papers, creating use cases for different projects, and conducting market research to provide the latest inputs for projects.

What role does a Business Analyst play in project management?

A Business Analyst supports project management by defining project milestones, driving the execution of plans, and ensuring customer satisfaction through quality deliverables delivered on time.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development through engaging with other BAs, sharing expertise, and contributing to a knowledge repository.

What types of testing will a Business Analyst be involved in?

A Business Analyst will be involved in conducting Integration Testing and User Acceptance Testing to validate implemented solutions.

How important is customer feedback in the Business Analyst role?

Customer feedback is crucial in the Business Analyst role as it informs solution adjustments, enhances the proposal process, and helps maintain customer satisfaction.

Wipro

Technology

Industry

10,001+

Employees

1945

Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.