FAQs
What is the main purpose of the Customer Journey Integration Squad in the WB Tribe Lending?
The main purpose of the Customer Journey Integration Squad is to make complex lending simple for borrowers, ING employees, investors, and regulators by providing easy, reliable, and controlled processes for getting and managing loans.
What is the role of the Customer Journey Expert (CJE)?
The CJE has end-to-end responsibility for the development, management, harmonization, and phasing out of software products and services with a focus on achieving an optimum customer experience.
What are the key responsibilities of a Customer Journey Expert?
The key responsibilities include providing detailed input for the development team, translating customer wishes into business requirements, designing end-to-end processes, identifying common process functions, implementing user stories, and ensuring secure and compliant operations.
What kind of working environment can I expect in this role?
You can expect to work in an Agile environment alongside other experts in a squad, collaborating to achieve the squad's mission while also being a member of a Chapter to enhance your craftsmanship.
What qualifications are required for this role?
A Master's degree or equivalent, at least 3-5 years of experience in a similar role, and a strong understanding of Wholesale Banking products or Lending products are required.
Are there specific technical skills required for this position?
Yes, experience in integration patterns, defining data needs, designing data models, implementing using APIs, and knowledge of LoanIQ and SQL are valuable in this role.
What personal attributes are important for success in this role?
Important attributes include strong analytical skills, attention to detail, flexibility, a result-oriented mindset, strong interpersonal and communication skills, and the ability to work independently as well as in a team.
Is experience in an international environment necessary?
Yes, experience in working within complex international environments is a key requirement for this role.
What is the focus of ING's Accelerate Think Forward journey?
The focus is on building the next generation digital bank that provides personal, relevant, instant, and seamless banking services, while also improving automation, standardization, and scalability in lending processes.
What agile methodologies should candidates be familiar with?
Candidates should have knowledge and experience in the agile/scrum way of working.